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Topic: «Can I turn off the chat service? , Gentle, positive feedback about live chat support » on forum: General   Views: 3422
 
David Lomas
Advanced user
 
 Posts: 377
Joined: 03/16/2006
Posted: 03/20/2015 23:35:29
 
 
 Hi - it's really good to see that you are offering live chat support, but the implementation can be really irritating. Is there some way to turn it off? It's constantly popping up in my browser whilst I'm on the support site, asking me to leave a message, which is exactly what I'm doing in the support forum!
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 03/23/2015 18:32:08
 
 
 Hello David,

Thanks for the post.

Now the Chat is minimized (looks like the "Chat with us, we are online!" button) by default and shouldn't bother you.
Does it fit your needs?

Best regards.
 
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David Lomas
Advanced user
 
 Posts: 377
Joined: 03/16/2006
Posted: 04/10/2015 19:07:55
 
 
 The chat box is still popping open randomly over what I'm reading / typing... Can I (or you) make it _never_ automatically open?
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 04/13/2015 15:09:40
 
 
 David,

We made it _never_ automatically open. Please check.

Best regards.
 
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David Lomas
Advanced user
 
 Posts: 377
Joined: 03/16/2006
Posted: 04/13/2015 15:19:07
 
 
 Thanks Vasiliy - just to check, did you make that change _before_ or _after_ my recent post (10.04.2015)? If before, then it's still happening (i.e. it did it to me on 10.04.15). If after, then many many thanks!
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 04/13/2015 15:38:20
 
 
 David,

We made it after your post.
 
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