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Topic: «Snagit crashes when moved to a desktop tile , Using AWM 7.0 beta 2 » on forum: Beta Testing   Views: 5054
 
Pim Joosten
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Joined: 11/11/2010
Posted: 03/04/2012 03:55:32
 
 
 When I move the main Snagit window     (versions 10 and 11) to a desktop tile the window freezes and I cannot do anything anymore. The right-click taskbar options still work, but that is all. In order to restore the functionality I have to close Snagit entirely from the tray (right-click > Exit Snagit) and then restart it.

It happens on both Vista Ultimate 32-bit and Vista Ultimate 64-bit. Snagit Editor is not affected.
 
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Vasiliy Ivachev
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Joined: 11/09/2010
Posted: 03/04/2012 23:20:56
 
 
 Hello Pim,

Thanks for the post.

The problem has been confirmed.

We'll try to fix this.

Best regards.
 
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Pim Joosten
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 Posts: 549
Joined: 11/11/2010
Posted: 03/15/2012 13:05:08
 
 
 Hello Vasiliy,

I do not know whether the release note
Quote
Compatibility with TechSmith's Snagit is improved.
is also meant for this issue, but this error still exists in AWM 7.0 final.

Best regards.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 03/15/2012 21:42:14
 
 
 Hello Pim,

The problem hasn't been fixed yet.

Unfortunately, we can't fix it at the moment.

Best regards.
 
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Pim Joosten
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 Posts: 549
Joined: 11/11/2010
Posted: 03/22/2012 13:11:44
 
 
 Hello Vasiliy,

Thank you for your reply.

Quote
Unfortunately, we can't fix it at the moment.
Is this a technical issue or just a time constraint/priority setting?

Best regards.
 
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Vasiliy Ivachev
Administrator
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Posted: 03/29/2012 23:58:48
 
 
 Hello Pim,

This is a technical issue.

Best regards.
 
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Pim Joosten
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 Posts: 549
Joined: 11/11/2010
Posted: 04/06/2012 13:43:53
 
 
 Hello Vasiliy,

Thank you for your reply.

Quote

This is a technical issue.
That is a bummer. I have already had some cases when I moved the Snagit window and accidentally dropped it in a desktop tile which made it crash. To prevent this I could include an exclusion for Snagit, but then I would lose all other AWM options as well. So I am looking for a solution where I cannot accidentally drop a Snagit window on a desktop tile anymore. Do you have any suggestions? Maybe in a future release you could add the option to indicate that desktop tiles should not work for a particular program? That would certainly make sense if the technical issues you are writing about could also occur with other programs. I am just thinking out loud...

Best regards.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 04/08/2012 23:58:46
 
 
 Hello Pim,

Unfortunately, the only way to isolate the problem is to add Snagit to the exclusion list of Actual Window Manager at the moment.

Best regards.
 
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Pim Joosten
Resident
 
 Posts: 549
Joined: 11/11/2010
Posted: 04/11/2012 01:41:23
 
 
 Hello Vasiliy,

Thank you. I'll see whether I can be careful enough not to drop Snagit onto a desktop tile. If not, I will have to make an exclusion indeed.

Best regards.
 
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