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Topic: «Window Menu not working in SnagIt Editor » on forum: Beta Testing   Views: 4990
 
Pim Joosten
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 Posts: 549
Joined: 11/11/2010
Posted: 01/22/2012 09:33:10
 
 
 All AWM options in the window menu of the SnagIt Editor, which is automatically installed along with SnagIt itself, are greyed out if I sel ect the window menu by right clicking on the title bar. If I right click on the taskbar icon, all AWM options are available and work. There is no problem with the main SnagIt window fr om which I take screenshots.

I happens using SnagIt 10.0.2 and AWM 7.0 beta 1 on both Vista Ultimate 32-bit and Vista Ultimate 64-bit. The issue may also exist in AWM 6.7, but I just discovered this problem while using the beta, hence I am posting here.
 
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Vasiliy Ivachev
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Joined: 11/09/2010
Posted: 01/23/2012 04:55:13
 
 
 Hello Pim,

Thanks for the message.

The problem has been confirmed.

We'll try to fix it.

Best regards.
 
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Pim Joosten
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 Posts: 549
Joined: 11/11/2010
Posted: 02/02/2012 02:39:47
 
 
 Hello Vasiliy,

The release notes of AWM 7.0 beta 2 state: "[*] Compatibility with SnagIT is improved."

Does this refer to the issue mentioned here? If so, this problem still occurs in the latest beta version. In this case I have only tested it on Vista Ultimate 32-bit.

Best regards.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 02/02/2012 23:57:51
 
 
 Hello Pim,

Thanks for the message and sorry for this oversight.

The SnagIt Editor window blocks our items of the window menu.

You should contact the SnagIt support team with this question.

Best regards.
 
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Pim Joosten
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 Posts: 549
Joined: 11/11/2010
Posted: 03/15/2012 14:04:38
 
 
 Hello Vasiliy,

Thanks for your response and sorry for my oversight! Only now did I notice your response :|

I will contact TechSmith support about this issue and let you know about the results.

Best regards.
 
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