AWM 5.4 and 5.5b3 causing crash in Autodesk Softimage 2010 - Forum «Technical Support»

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Topic: «AWM 5.4 and 5.5b3 causing crash in Autodesk Softimage 2010 » on forum: Technical Support

Gnz
Registered user

Posts: 6
Joined: 06/09/2009

Posted: 11/28/2009 12:27:55

Autodesk Softimage 2010 SP1 64bit is consistently crashing at startup only when AWM is running.

edit: I just confirmed this is happening with both AWM versions 5.4 and 5.5b3

I tried adding the app to the exclusion list but still crashes.

Let me know if there's anything else I can do to help debug this.

System is Win7 64bit
Softimage version is 2010 SP1

Here is windows's crash report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: XSI.exe
Application Version: 8.0.2009.1012
Application Timestamp: 4ad3f042
Fault Module Name: mcp.dll
Fault Module Version: 8.0.2009.1012
Fault Module Timestamp: 4ad3f346
Exception Code: c0000005
Exception Offset: 0000000000023393
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 20d5
Additional Information 2: 20d57b27e179e674539d8b95259b8753
Additional Information 3: 58d2
Additional Information 4: 58d21804041baae0b43c2ffabaa59037

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Tatiana Jack
Administrator
-retired-

Posts: 616
Joined: 08/06/2008

Posted: 12/06/2009 20:44:19

Hello,

Thank you very much for your report.

We'll try to fix it.

E-mail: support@actualtools.com

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