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Topic: «Shutdown problems with Symantec Enpoint Protection 11 and AWM , User32.dll warning in event log » on forum: Technical Support   Views: 6676
 
Fazez
Registered user
 
 Posts: 4
Joined: 11/14/2008
Posted: 03/03/2009 03:16:36
 
 
 Hello,

I'm using Symantec Endpoint Protection 11.0.4 and AWM 5.2.
In most of cases when I try to shutdown my PC, it hangs. The only way to shutdown my pc, is killing the explorer.exe in the task manager and then shutting down.
When I uninstall AWM 5.2 there are no problems shutting down. so I think that it is somthing about AVM 5.2.

in the event log, I got on every time I try to shutdown a warning log 1073: Trying to Shutdon PC20010 was failed. -Screenshot is in the attachement.

Hope you can help me.

thank,

Fazez
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 03/03/2009 05:30:08
 
 
 Dear Fazez,

In version 5.3 we improved a compatibility with explorer.exe. We hope your problem is solved. Please, wait this version. We plan to release it this month.

E-mail: support@actualtools.com
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 04/01/2009 05:34:46
 
 
 Hello,

You are welcome to test your problem in Actual Window Manager 5.3

Best regards!

E-mail: support@actualtools.com
 
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