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Topic: «AWM Causes MigoMobile PC Backup 10 to hang , MigoMobile PC Backup 10 hangs when AWM is running » on forum: Technical Support   Views: 11540
 
Robert Hartmann
Registered user
 
 Posts: 5
Joined: 08/29/2008
Posted: 02/04/2009 17:38:04
 
 
 I installed Vista x64 and needed a new backup solution.  I tried MigoMobile PC Backup 10 but it was hanging during backup.  When I shutdown AWM V5.1 the backup ran fine.

http://migomobile.com/pcbackup/
 
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Tatiana Jack
Administrator
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 Posts: 616
Joined: 08/06/2008
Posted: 02/06/2009 04:16:36
 
 
 Dear Robert,

We try to reproduce this situation but can't.

Please, try to:
1. Uninstall AWM 5.1
2. Install AWM 5.2 (All of your setting will be saved)
3. And reproduce this situation.

E-mail: support@actualtools.com
 
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Robert Hartmann
Registered user
 
 Posts: 5
Joined: 08/29/2008
Posted: 02/06/2009 10:56:16
 
 
 Hi Tatiana:

I have sent this e-mail to support@actualtools.com to include the attachment.

I installed AWM 5.2.  I get the same result:  :oops:
I start the backup and it just sits there with the activity bar scrolling.
As soon as I kill AWM the backup starts writing to the DVD.

I have attached two Procmon traces.
The first is during the hang period: PCBackup_Hang_090206.PML
The second is when I kill AWM 5.2: PCBackup_KillAWM2_090206.PML

You will need the latest Process Monitor v2.03 to view these files.
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

Regards,
Bob H.
 
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Tatiana Jack
Administrator
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 Posts: 616
Joined: 08/06/2008
Posted: 02/13/2009 03:36:59
 
 
 Dear Robert,

Thank you for your help. We'll try to fix the problem.

E-mail: support@actualtools.com
 
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Robert Hartmann
Registered user
 
 Posts: 5
Joined: 08/29/2008
Posted: 02/13/2009 10:34:13
 
 
 Hi  Tatiana:

Thanks for looking into this.  I forgot to mention I am running Vista64:

OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer TYAN Computer Corp.
System Model S2895
System Type x64-based PC
Processor Dual Core AMD Opteron™ Processor 270, 2009 Mhz, 2 Core(s), 2 Logical Processor(s)
Processor Dual Core AMD Opteron™ Processor 270, 2009 Mhz, 2 Core(s), 2 Logical Processor(s)

Regards,
Bob H.
 
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Tatiana Jack
Administrator
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 Posts: 616
Joined: 08/06/2008
Posted: 02/19/2009 03:46:42
 
 
 Dear Bob,

We tried to reproduce the situation on our test machine with Vista64 but we are saved backup file on hard disk. Couldn’t you try to make backup and save it on hard disk? What is happening? We need to cheek problem is appearing when you backuping or when you recording on disk.

And please describe how are you starting the backup? With help of a wizard backup or any way?


E-mail: support@actualtools.com
 
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Robert Hartmann
Registered user
 
 Posts: 5
Joined: 08/29/2008
Posted: 02/20/2009 17:12:01
 
 
 Hi Tatiana:

Here are the answers to your questions:

Couldn’t you try to make backup and save it on hard disk?
> In my opinion the main reason to use a backup program is to backup to external media in case your disk crashes.
I am trying to backup to DVD media.

And please describe how are you starting the backup?
I created the backup job and started it manually.  I did not use the scheduler or the wizard.

With help of a wizard backup or any way?
No, I just created a backup job.
 
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