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Topic: «Primary monitor is incorrectly assigned , Window is moved to monitor 1 instead » on forum: Technical Support   Views: 491
 
David P
Advanced user
 
 Posts: 93
Joined: 04/16/2012
Posted: 08/19/2024 20:39:39
 
 
 Hello ActualTools support,

I need one of my programs to always be moved to the primary monitor.

However, this doesn't seem to work. The window is moved to monitor 1 instead.

Please see attached screenshot showing that monitor 3 is the primary monitor and that according to the "Specific Setting" in Actual Window Manager, the monitor should be moved to the primary monitor.

Please let me know how to proceed in order to fix this.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 08/21/2024 01:57:26
 
 
 Hello, David

It seems like the problem is not with PDF-XChange, but with the action "Move to monitor > Primary" itself and it just doesn't move a window anywhere. Could you try to create such rule for another application and see whether it works?

Also, "Move to monitor > Exactly specified" works, could you try this with PDF-XChange?

If the problem with "Move to monitor > Primary" persists for all applications could you send us your Actual Window Manager configuration files using the Send to Tech Support tool (AWM configuration module > Tools > Configuration > Send to Tech Support)? Add a link to this topic to the email.

Also please specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).


Best regards.
 
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David P
Advanced user
 
 Posts: 93
Joined: 04/16/2012
Posted: 09/18/2024 16:46:10
 
 
 Hello Bogdan and thanks for your reply.

I have now tried different settings, also with WordPad which I have set up as a test. "Move to monitor" with the primary monitor as target does not work with both programs. Only if I specify a certain monitor number, or the "monitor having mouse pointer", it works with both programs

I'm sending you my configuration files.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 09/19/2024 11:05:47
 
 
 David,

The problem has been confirmed and it has been already fixed. The fix will be available in the next version 8.15.2 which I hope we'll be able to release by the end of September.
 
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David P
Advanced user
 
 Posts: 93
Joined: 04/16/2012
Posted: 09/23/2024 14:46:53
 
 
 Thank you Bogdan, for the fast action!
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/15/2024 14:52:58
 
 
 Hello, David

You wrote:
Quote
I need one of my programs to always be moved to the primary monitor.
However, this doesn't seem to work. The window is moved to monitor 1 instead.

I'm glad to notify you that the subject issue has been fixed and the fix is available in the latest version of Actual Window Manager 8.15.2 and our other products as well.

You can update your program to the latest version (program's tray icon context menu > Info > Check for Updates) or download the latest version manually, install it and confirm the fix.


Best regards.
 
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