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Topic: «[SOLVED] Registration Input box Greyed Out , I cannot register my new license » on forum: Technical Support   Views: 298
 
Brandon Hughes
Registered user
 
 Posts: 2
Joined: 08/02/2024
Posted: 08/02/2024 18:43:02
 
 
 Hi, I've tried getting in contact for a week now.
I"m trying to input my license but the registration name is greyed out. I've tried restarting, uninstalling, etc etc etc...

I've sent many emails and tried contacting via the website.

Please help.
I cannot use the software.

Warmest,
B

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Bogdan Polishchuk
Administrator
 
 Posts: 4060
Joined: 04/04/2012
Posted: 08/02/2024 23:13:01
 
 
 Hello, Brandon

Sorry for the delay in replying to you.

Please exit the program completely, open the Registry editor (Win+R, then type "regedit" without quotes and press enter) and navigate to the subkey:
\HKEY_CURRENT_USER\SOFTWARE\Actual Tools\Actual Virtual Desktops

Delete the parameters SerialNumber8 and UserName8.

Then delete the same parameters in this subkey:
\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Actual Tools\Actual Virtual Desktops

Start the program and enter the registration information.


Best regards.
 
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Brandon Hughes
Registered user
 
 Posts: 2
Joined: 08/02/2024
Posted: 08/03/2024 01:00:33
 
 
 Thanks Bogdan!
I appreciate the response.
I followed your instructions and it worked.

All registered and ready to go.
Great to be back with my shortcuts to the virtual desktops.
So much better.

Thanks!
 
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