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Topic: «AWM 5.2 & WindowBlinds 6.3 not playing nicely , AWM 5.2 terminates when WB6.3 starts. » on forum: Technical Support   Views: 6827
 
Neil
Registered user
 
 Posts: 12
Joined: 06/21/2007
Posted: 10/27/2008 04:36:35
 
 
 I recently installed AWM 5.2 and have noticed that it stops working when a skin is installed with WindowBlinds 6.3.

I've tested a number of situations and this is a summary of what I've found:

AWM works fine if no skin is loaded.

As soon as I load a skin, AWM stops working (e.g. alternate task bar disappears) and it disappears from the processes list.

This happens whether Aero is switched on or not.

If I have the AWM config window open when this happens, the "Actions... Load AWM" menu item is active. Clicking this briefly makes the Actions... Start AWM" option available, but clicking this has no effect - the Load AWM option becomes available once again. It looks like AWM does load itself again very briefly, terminating almost immediately.

I'd be grateful for any suggestions on how to fix this.

Thanks & regards

neil
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 10/28/2008 04:09:35
 
 
 Dear Neil,

Thank you very much for the notification. We'll investigate this issue further, and I'll let you know about results.

E-mail: support@actualtools.com
 
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Neil
Registered user
 
 Posts: 12
Joined: 06/21/2007
Posted: 11/17/2008 16:26:56
 
 
 Have you guys made any progress with this issue yet?

neil
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 11/18/2008 00:06:03
 
 
 Dear Neil,

Unfortunately, now we can’t write you any good news about this issue. :(  Not for a while yet we are investigating this problem.  

E-mail: support@actualtools.com
 
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Neil
Registered user
 
 Posts: 12
Joined: 06/21/2007
Posted: 11/27/2008 22:01:27
 
 
 I just updated to the latest version of WindowBlinds in the hope it would fix the problem, but it didn't. But now AWM is creating a system event when it crashes - I've pasted it below.

I hope this helps you

Cheers

neil

-----------------------------

Log Name:      Application
Source:        Application Error
Date:          28/11/2008 12:51:15 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Office
Description:
Faulting application ActualWindowManagerCenter.exe, version 5.2.0.0, time stamp 0x2a425e19, faulting module ActualWindowManagerCenter.exe, version 5.2.0.0, time stamp 0x2a425e19, exception code 0xc0000005, fault offset 0x0006270c, process id 0x730, application start time 0x01c9510c896480c8.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2008-11-28T03:51:15.000Z" />
   <EventRecordID>22178</EventRecordID>
   <Channel>Application</Channel>
   <Computer>Office</Computer>
   <Security />
 </System>
 <EventData>
   <Data>ActualWindowManagerCenter.exe</Data>
   <Data>5.2.0.0</Data>
   <Data>2a425e19</Data>
   <Data>ActualWindowManagerCenter.exe</Data>
   <Data>5.2.0.0</Data>
   <Data>2a425e19</Data>
   <Data>c0000005</Data>
   <Data>0006270c</Data>
   <Data>730</Data>
   <Data>01c9510c896480c8</Data>
 </EventData>
</Event>
 
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Neil
Registered user
 
 Posts: 12
Joined: 06/21/2007
Posted: 11/30/2008 21:10:03
 
 
 I also saw this in Windows' periodic 'Problem Reports & Solutions' summary:

Problem
Stopped responding and was closed

Date
28/10/2008 5:21 PM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: ActualWindowManagerCenter.exe
Application Version: 5.2.0.0
Application Timestamp: 2a425e19
Hang Signature: ee79
Hang Type: 0
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 3081
Additional Hang Signature 1: 7af7df9935a2a46b5b9aad52b9729564
Additional Hang Signature 2: 6f74
Additional Hang Signature 3: fab80b6379e3fddcc913ab460aef722a
Additional Hang Signature 4: ee79
Additional Hang Signature 5: 7af7df9935a2a46b5b9aad52b9729564
Additional Hang Signature 6: 6f74
Additional Hang Signature 7: fab80b6379e3fddcc913ab460aef722a


I hope this is some help also.

Neil
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 12/04/2008 06:10:21
 
 
 Dear Neil,

Thenk you for your help. We are investigating this issue.

E-mail: support@actualtools.com
 
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