Name/Key Combination Invalid for Actual Virtual Desktops - Forum «Technical Support»

Home
Products
Download
Order
News
- Latest news
- Newsletter
Support
- FAQ
- How to Upgrade
- Restore License Key
- Online Demos
- Online User Manual
- Forums
- Announcements
- General
- Feature Requests
- Technical Support
- Tips and Tricks
- Beta Testing
- Feedback Form
- Beta Testing Section
Resources
Company
- About Us
- Contact Us
- Privacy
- Our Clients
- Press Center
- Press Releases
- In The News
- Reviewer's Guide
- Logos and Screenshots
- Publishing-friendly Graphics

Forums list

New topics

Topics list

Help

Topic: «Name/Key Combination Invalid for Actual Virtual Desktops » on forum: Technical Support

Brian Sidell
Registered user

Posts: 2
Joined: 06/25/2021

Posted: 06/26/2021 00:12:52

I just purchased a license for Actual Virtual Desktops today and I am having a problem registering it. When I enter my license key and press ok it says that my Name/Key combination is invalid. The problem is that the name field is greyed out so I can't type anything in it.

User added an image

Top

Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 06/26/2021 20:20:12

Hello, Brian

Thank you for contacting us.

Could you open the Renew License window (AVD configuration module > Tools > License > Enter new license key) and make a screenshot of it before typing anything into the License key field. Send the screenshot to us. You can send it to bogdan@actualtools.com.

Best regards.

Top

User(s) reading this topic

Number of guests: 1, registered members: 0, in total hidden: 0