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Topic: «Not getting Code when purchased » on forum: Technical Support   Views: 15529
 
Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/16/2019 11:06:11
 
 
 Sorry if this is not the right place.

I purchased AWM on Sunday night, and now is Tuesday and I'm not given any code to activate my license.
Please kindly check and provide me with a valid code. Thanks.

Order ID: 17236074 (Paid by VISA card)
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 07/16/2019 23:22:15
 
 
 Hello, Pitak

As I can see in our database, the order hasn't been completed or the payment hasn't been processed yet. Are you sure you were charged for this purchase?

What payment processor you used to make the payment? PayPro Global?

I was able to find only one entry in our database associated with your name. If you made another order and specified different name, then please provide me the name and the email address you've specified either here or via the private messages.


Best regards.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/17/2019 08:51:28
 
 
 I purchased it on 14/7/19 22:18:35 (GMT+7) and my credit card app has notified me that the charge has successfully occurred. I used PayPro Global (Visa) Order no. #17236074 and I use this email address and name to purchase it. Please kindly re-check.

Thanks.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/17/2019 09:09:18
 
 
 I got 2 emails from PayPro Global. One right after making the purchase.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/17/2019 09:09:49
 
 
 And another one the next day.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/18/2019 11:10:26
 
 
 Please provide an update on my issue. I've to decide whether to contact PayPro Global for a cancelation of the order and a refund.
Thanks.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/18/2019 15:32:21
 
 
 This is the incoming notification from my credit card app that the payment is processed.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/19/2019 10:12:26
 
 
 I've emailed PayPro Global for a refund, and attached is his reply.

I've made another order of AWM and this time I choose to pay via PayPal. I still have not gotten any email from you, but thankfully no payment notification happens yet. Why is it so hard to buy something from you?
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/19/2019 12:13:02
 
 
 I received this email from PayPro Global right after my 2nd order using Paypal.

Does PayPro Global process Paypal payments as well? Order no. is different from my 1st order.
 
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Pitak Phichitsurakij
Registered user
 
 Posts: 23
Joined: 05/22/2019
Posted: 07/19/2019 13:14:10
 
 
 Hello, I've given up on purchasing AWM. Please cancel all my orders.

Thank you.
 
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