AMM 8.13.1 crashing application - Forum «Technical Support»

Home
Products
Download
Order
News
- Latest news
- Newsletter
Support
- FAQ
- How to Upgrade
- Restore License Key
- Online Demos
- Online User Manual
- Forums
- Announcements
- General
- Feature Requests
- Technical Support
- Tips and Tricks
- Beta Testing
- Feedback Form
- Beta Testing Section
Resources
Company
- About Us
- Contact Us
- Privacy
- Our Clients
- Press Center
- Press Releases
- In The News
- Reviewer's Guide
- Logos and Screenshots
- Publishing-friendly Graphics

Forums list

New topics

Topics list

Help

Topic: «AMM 8.13.1 crashing application » on forum: Technical Support

Yury Shmarygo
Registered user

Posts: 2
Joined: 10/02/2018

Posted: 10/02/2018 17:34:26

Users are complaining of random crashes in third-party application.
crash dump revieled access violation exception in ActualMultipleMonitorsShellExtension64+0x118f7
it is trying to write to static data of one of the modules of the application

00000001`054b18f7 c6042510954e0501 mov byte ptr [<module_name_hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1 ds:00000000`054e9510=38

Windows 7 pro
Third party application is 64bit which I would prefer not to name in public forum. It is a mixture of native/managed code.

Any advice is welcome.

Code

0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


CONTEXT:  (.ecxr)
rax=0000000000000000 rbx=00000001d343bbe0 rcx=00000001054a0000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=00000001054b18f7 rsp=0000000000129880 rbp=0000000000129e90
 r8=0000000000000000  r9=00000000002312f0 r10=0000000000000000
r11=0000000000000246 r12=00000001054b1ab0 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010200
ActualMultipleMonitorsShellExtension64+0x118f7:
00000001`054b18f7 c6042510954e0501 mov     byte ptr [<module name hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1 ds:00000000`054e9510=38
Resetting default scope

FAULTING_IP: 
ActualMultipleMonitorsShellExtension64+118f7
00000001`054b18f7 c6042510954e0501 mov     byte ptr [<module name hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00000001054b18f7 (ActualMultipleMonitorsShellExtension64+0x00000000000118f7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 00000000054e9510
Attempt to write to address 00000000054e9510

DEFAULT_BUCKET_ID:  INVALID_POINTER_WRITE

PROCESS_NAME:  <process name hidden>.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  00000000054e9510

WRITE_ADDRESS:  00000000054e9510 

FOLLOWUP_IP: 
ActualMultipleMonitorsShellExtension64+118f7
00000001`054b18f7 c6042510954e0501 mov     byte ptr [<module name hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1

BUGCHECK_STR:  INVALID_POINTER_WRITE

NTGLOBALFLAG:  400

APPLICATION_VERIFIER_FLAGS:  0

APP:  <process name hidden>.exe

MISSING_CLR_SYMBOL: 0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

MANAGED_CODE: 1

MANAGED_ENGINE_MODULE:  clr

MANAGED_ANALYSIS_PROVIDER:  SOS

IP_ON_HEAP:  fffffffffffffffe
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

LAST_CONTROL_TRANSFER:  from fffffffffffffffe to 00000001054b18f7

STACK_TEXT:  
00000000`00129880 ffffffff`fffffffe : 000007fe`fcf34cb0 000007fe`fcf45058 00000000`00000005 00005512`a8bc0018 : ActualMultipleMonitorsShellExtension64+0x118f7
00000000`00129888 000007fe`fcf34cb0 : 000007fe`fcf45058 00000000`00000005 00005512`a8bc0018 00000001`d346580a : 0xffffffff`fffffffe
00000000`00129890 000007fe`fcf45058 : 00000000`00000005 00005512`a8bc0018 00000001`d346580a 00000000`00000030 : MfApHook64!CtxHookApisEx2+0x32f30
00000000`00129898 00000000`00000005 : 00005512`a8bc0018 00000001`d346580a 00000000`00000030 00000000`00000004 : MfApHook64!CtxHookApisEx2+0x432d8
00000000`001298a0 00005512`a8bc0018 : 00000001`d346580a 00000000`00000030 00000000`00000004 00000000`001298a0 : 0x5
00000000`001298a8 00000001`d346580a : 00000000`00000030 00000000`00000004 00000000`001298a0 00000000`00000240 : 0x00005512`a8bc0018
00000000`001298b0 00000000`00000030 : 00000000`00000004 00000000`001298a0 00000000`00000240 00000000`00000000 : 0x00000001`d346580a
00000000`001298b8 00000000`00000004 : 00000000`001298a0 00000000`00000240 00000000`00000000 00000000`00000000 : 0x30
00000000`001298c0 00000000`001298a0 : 00000000`00000240 00000000`00000000 00000000`00000000 00000001`d343bc38 : 0x4
00000000`001298c8 00000000`00000240 : 00000000`00000000 00000000`00000000 00000001`d343bc38 00000000`7760055f : 0x1298a0
00000000`001298d0 00000000`00000000 : 00000000`00000000 00000001`d343bc38 00000000`7760055f 00000000`00129ba8 : 0x240


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  actualmultiplemonitorsshellextension64+118f7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ActualMultipleMonitorsShellExtension64

IMAGE_NAME:  ActualMultipleMonitorsShellExtension64.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .ecxr ; kb

BUCKET_ID:  X64_INVALID_POINTER_WRITE_actualmultiplemonitorsshellextension64+118f7

PRIMARY_PROBLEM_CLASS:  X64_INVALID_POINTER_WRITE_actualmultiplemonitorsshellextension64+118f7

FAILURE_PROBLEM_CLASS:  INVALID_POINTER_WRITE

FAILURE_EXCEPTION_CODE:  c0000005

FAILURE_IMAGE_NAME:  ActualMultipleMonitorsShellExtension64.dll

FAILURE_FUNCTION_NAME:  Unknown

FAILURE_SYMBOL_NAME:  ActualMultipleMonitorsShellExtension64.dll!Unknown

FAILURE_BUCKET_ID:  INVALID_POINTER_WRITE_c0000005_ActualMultipleMonitorsShellExtension64.dll!Unknown

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:invalid_pointer_write_c0000005_actualmultiplemonitorsshellextension64.dll!unknown

FAILURE_ID_HASH:  {96cbaffd-0b53-5873-75d6-364901498ca0}

Followup:     MachineOwner

Top

Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 10/03/2018 15:12:35

Hello, Yury

Quote
Users are complaining of random crashes in third-party application.

Could you try to reinstall Actual Multiple Monitors, disable the "Additional items in the Desktop context menu" option during the installation process and see whether it solves the problem. Let us know the results.

Could you also send us the crash dump files to uninstall@actualtools.com.

Best regards.

Top

Yury Shmarygo
Registered user

Posts: 2
Joined: 10/02/2018

Posted: 10/03/2018 21:02:24

Thanks Bogdan,
I will resinstall as advised.

I cannot send the dump as it might contain confidential information.
However, I can provide output from commands you give me for windbg.

Regards,
Yury.

Top

User(s) reading this topic

Number of guests: 1, registered members: 0, in total hidden: 0