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Topic: «VDs on wrong monitor » on forum: Technical Support   Views: 20417
 
Harald Sann
Registered user
 
 Posts: 37
Joined: 03/21/2015
Posted: 05/07/2018 03:05:28
 
 
 Hello,

when installing three monitors the sortnumber of the monitors are laid down by system. In awm-presets (v8.12.1) "multimonitors/layout" I moved the monitor-icons to their real positions. The sortorder is 2-1-3. The primary monitor is nr. 1. Then I set the virtual desktops. Three vds on monitor 1 and 2 and two vds on monitor 3. The settings (number of vds and backgroundcolour) for monitor 1 are ok. But the settings for monitor 2 are taking place on monitor 3 and vice versa. The vd-options modus for all monitors is independent.
System: win 10 64
What´s to do to solve the problem?

Best regards
Harald
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/07/2018 20:45:57
 
 
 Hello, Harald

Is the numbering of the monitors in the Windows "Screen resolution" settings the same as in AWM settings?

What monitors do you use and what interfaces you use to connect them to the computer (DVI, HDMI etc.)?

Quote
The settings (number of vds and backgroundcolour) for monitor 1 are ok. But the settings for monitor 2 are taking place on monitor 3 and vice versa.
Do you mean, the background settings are also mixed up between monitors 2 and 3.

Could you send us your AWM configuration files via the Send to Tech Support tool when all three monitors are connected and virtual desktops feature is enabled and has the settings you've described (AWM configuration module > Tools > Configuration > Send to Tech Support). Change the "To..." email address to uninstall@actualtools.com in the email.

Best regards.
 
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Harald Sann
Registered user
 
 Posts: 37
Joined: 03/21/2015
Posted: 05/08/2018 01:15:23
 
 
 Hello, Bogdan

The numbering in win settings and awm is the same.

The monitors are connected to a nvidia geforce gtx 1050 ti.
Mon 2: Medion MD20434, DVI
Mon 1: Medion MD20999, HDMI
Mon 3: Panasonic TV, Displayport

The mixed settings are:
- the number of vds
- the names of the vds
- the backgroundcolours (wallpaper not tested)

Configuration file is sent.

Best regards
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/08/2018 11:47:17
 
 
 Harald,

Did this problem appear in the version 8.12.1 or it persisted in the previous versions of AWM? Can you recall at what exactly moment the problem appeared and if it was associated with some changes in your system/monitors?

Quote
- the backgroundcolours (wallpaper not tested)
Are you talking about the Background settings (AWM configuration module > Multiple Monitors > Background) or about the Virtual Desktops wallpaper settings?

Best regards.
 
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Harald Sann
Registered user
 
 Posts: 37
Joined: 03/21/2015
Posted: 05/09/2018 00:43:34
 
 
 Bogdan,

I have recognized this problem approximate 10 or 14 days ago and in that time I´ve updated AWM to v8.12.1. In the last 6 weeks I didn´t do updates or changes neither on system nor in monitor environment. The last windows update was installed on 10. april 2018.

The "backgroundcolour" relate to VD-wallpaper settings.

Best regards
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/11/2018 18:37:29
 
 
 Harald,

Could you see whether the background settings (AWM configuration module > Multiple Monitors > Background) are applied correctly to all monitors?

Best regards.
 
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Harald Sann
Registered user
 
 Posts: 37
Joined: 03/21/2015
Posted: 05/12/2018 00:06:36
 
 
 Bogdan,

I have deactivated virtual desktops and change the backgroundcolour of all monitors in AWM configuration module > Multiple Monitors > Background. All colours are applied correctly to all monitors.
Addition: The number of virtual desktop switchers is mixed, too.

Best regards
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/22/2018 14:55:28
 
 
 Harald,

Have you tried to set different solid colors for each monitor? Could you do this and tell us the results?

Best regards.
 
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Harald Sann
Registered user
 
 Posts: 37
Joined: 03/21/2015
Posted: 05/23/2018 00:24:18
 
 
 Bogdan,

I have set different solid colors to every each monitor.
Mon 1 fr om grey to green
Mon 2 from grey to blue and
Mon 3 from grey to red.
The colors were applied to that monitor wh ere I´ve changed the settting. That is the expected behaviour.

In the last version of awm the problem wasn´t present. To see if the problem disappear I want to downgrade awm to v8.11. What´s to do to downgrade without loosing the actual settings?

Best regards
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/25/2018 08:13:29
 
 
 Harald,

Quote
What´s to do to downgrade without loosing the actual settings?
Just install the 8.11 version. The settings will stay the same.

Best regards.
 
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