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Topic: «AWM causes high CPU usage by Slack.exe » on forum: Technical Support   Views: 9915
 
Bill Endow
Registered user
 
 Posts: 5
Joined: 03/09/2017
Posted: 03/31/2017 08:24:06
 
 
 Hi there. Similar to what happened with UltraEdit, AWM 8.10.2 causes the Slack 2.5.2 desktop app on Windows 10 (64 bit) to have huge CPU usage.

Unlike with UltraEdit, I have Slack open all the time, and so am unable to use AWM at all.

Any advice?

Thanks,
Bill
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 03/31/2017 13:42:55
 
 
 Hello, Bill

I was unable to reproduce the issue with high CPU usage by Slack application - for me the usage of CPU by Slack doesn't exceed 2% if i don't move the window.

Could you clarify, what is the value of the CPU usage by Slack when AWM is launched?

Could you also send us your configuration files using the Send to Tech Support tool (Configuration module > Tools > Configuration > Send to Tech Support)? Please add a link to this topic to the email.

Best regards.
 
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Bill Endow
Registered user
 
 Posts: 5
Joined: 03/09/2017
Posted: 04/01/2017 00:07:16
 
 
 Hi Bogdan. As soon as you responded, I'm seeing that the problem is intermittent. :(  When it does happen, Slack consumes 20-40% of a Core m7 on a Dell Latitude 7370.

I have sent the config files, and will work on trying to narrow down the steps to reproduce. I'll update this thread as I make progress.

Thanks,
Bill
 
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Bill Endow
Registered user
 
 Posts: 5
Joined: 03/09/2017
Posted: 04/01/2017 03:56:15
 
 
 Hi Bogdan. I uninstalled Slack, updated Google Chrome to the latest version (our admins had disabled automatic updates), then reinstalled Slack. The problem seems to have gone away.

Sorry to have bothered you.

Thanks,
Bill
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 04/03/2017 13:46:38
 
 
 Bill,

Quote
Sorry to have bothered you.
It is no bother. Let us know if the problem appears again.

Best regards.
 
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