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Topic: «Cannot upgrade , Cannot upgrade » on forum: Technical Support   Views: 2474
 
Donovan Ford
Registered user
 
 Posts: 4
Joined: 08/31/2015
Posted: 12/27/2016 22:51:55
 
 
 I can't upgrade to the latest version, it keeps saying:

The code you have entered is valid for versions released before 4/23/2016.
an 8.9.2 has been released on 10/29/2016...

and then wants me to upgrade, but if I put my registration code into the upgrade center, it says I am good until later in 2017?


Upgrade Center message:
You have bought Actual Window Manager of version 8.0 or later.
According to Actual Tools Upgrade Policy, your Free Updates Subscription is valid until October 27, 2017 so that you can install the latest version freely.
Thank you very much for your choice of Actual Tools!

 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 12/28/2016 21:23:20
 
 
 Hello, Donovan

As you've prolonged the update subscription, you have two registration codes (the first has already expired and the second is valid until October 27, 2017). Seems like you enter the old expired code in the program. Try to enter the new valid code, it sould've been sent to your email address after you purchased the update. If you're unable to find it, please visit the restore the Registration Code page on our website.

Best regards.
 
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