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Topic: «Unable to unroll maximized windows via double click on title bar... » on forum: Technical Support   Views: 2404
 
Jeff Vincent
Registered user
 
 Posts: 7
Joined: 01/13/2015
Posted: 01/14/2015 01:48:29
 
 
 Steps:

- maximize window
- double click title bar to roll up
- double click same location to unroll (doesn't work)
- double click another location in the title bar to unroll (doesn't work)
- expand AWM menu and click the unroll button (doesn't work)


If I roll up with double click and immediately click the menu button to unroll, it works, but as soon as I attempt to unroll by double clicking the title bar, it won't unroll at all unless I un-maximize the window.
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 01/14/2015 18:10:14
 
 
 Hello Jeff,

Thanks for the post.

Could you specify your OS (version, 32 or 64-bit), our product (name, version) and an application (name, version) you are experiencing the issue with?

Could you also send us your configuration files (Tools -> Configuration -> Send to Tech Support)?

Best regards.
 
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Jeff Vincent
Registered user
 
 Posts: 7
Joined: 01/13/2015
Posted: 01/16/2015 04:45:26
 
 
 I sent the logs in the email.


I'm using Windows 7 Enterprise x64, Actual Window Manager 8.2.2, Google Chrome v39.0.2171.95/NetBeans 8.0.2/MS Outlook (Office Professional Plus) 2010

Thanks!
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 01/22/2015 13:16:52
 
 
 Hello Jeff,

Unfortunately, I was unable to reproduce the problem.

Could you specify 3rd party software (especially mouse software) you have installed?
Could you check whether you are able to reproduce the problem in a non-Aero theme or not?
Are you able to reproduce the problem with Notepad or Windows Explorer?

Best regards.
 
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Jeff Vincent
Registered user
 
 Posts: 7
Joined: 01/13/2015
Posted: 01/22/2015 23:42:09
 
 
 It only happens when the window is maximized and I double click to roll-up.  
It happens with the Windows Basic theme (non-Aero).  
It happens with any window that is maximized (e.g., Windows Explorer, Control Panel, IE, Google Chrome, Outlook, NetBeans 8.0.2 IDE....).

I use a Logitech M510 Wireless mouse. Some software includes:

Logitech SetPoint 6.65
Java 8 u31
Java 7 u75
7-zip
Adobe Air
Adobe FlashPlayer
Cisco VPN
Fiddler
Google Chrome
MS Outlook
MS Lync 2010
CrashPlan
mRemoteNG
MySQL WorkBench
NoMachine
Notepad++
NVidia Drivers v341.21
StarDock Fences
VMWare VSphere Client 5.5
WinSCP 5.5.6
Skype 7.0

Thanks!
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 02/02/2015 16:57:49
 
 
 Hello Jeff,

Could you unload/disable Logitech SetPoint and StarDock Fences and check whether you are able to reproduce the probelm or not?

Best regards.
 
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