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Topic: «AMM 8.1.3 Crashes Daily At Startup » on forum: Technical Support   Views: 5179
 
Godz Fire
Registered user
 
 Posts: 6
Joined: 04/01/2014
Posted: 04/01/2014 22:33:40
 
 
 Everytime I restart my computer, Windows says Actual Multiple Monitors has crashed. I wanted to try and diagnose the issue, but I don't know where the crash logs are.

Suggestions?

OS Name: Microsoft Windows 7 Professional  (x64)
OS Version: 6.1.7601 Service Pack 1 Build 7601 Multiprocessor Free, station (x64)
Actual Tools Program Name: Actual Multiple Monitors
Actual Tools Program Version: 8.1.3
 
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Godz Fire
Registered user
 
 Posts: 6
Joined: 04/01/2014
Posted: 04/07/2014 22:48:31
 
 
 This just happened to me again this morning after restarting. Here's some info from the Event Logs:

Log Name:      Application
Source:        Application Error
Date:          4/7/2014 10:02:56 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      IT71119.chchealth.net
Description:
Faulting application name: ActualMultipleMonitorsCenter64.exe, version: 8.1.3.0, time stamp: 0x532b777c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677
Exception code: 0x80000001
Fault offset: 0x00000000000013c6
Faulting process id: 0x1480
Faulting application start time: 0x01cf52726da9270b
Faulting application path: C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsCenter64.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: b2b1a263-be65-11e3-b3a8-00224d5127ee
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2014-04-07T15:02:56.000000000Z" />
   <EventRecordID>15458</EventRecordID>
   <Channel>Application</Channel>
   <Computer>IT71119.chchealth.net</Computer>
   <Security />
 </System>
 <EventData>
   <Data>ActualMultipleMonitorsCenter64.exe</Data>
   <Data>8.1.3.0</Data>
   <Data>532b777c</Data>
   <Data>KERNELBASE.dll</Data>
   <Data>6.1.7601.18229</Data>
   <Data>51fb1677</Data>
   <Data>80000001</Data>
   <Data>00000000000013c6</Data>
   <Data>1480</Data>
   <Data>01cf52726da9270b</Data>
   <Data>C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsCenter64.exe</Data>
   <Data>C:\Windows\system32\KERNELBASE.dll</Data>
   <Data>b2b1a263-be65-11e3-b3a8-00224d5127ee</Data>
 </EventData>
</Event>
 
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Alex Fadeyev
Administrator

Moderator
 
 Posts: 1436
Joined: 09/30/2005
Posted: 04/08/2014 21:10:47
 
 
 Hello,

Please open the AMM Configuration window and send us your configuration: Tools - Configuration - Send to Tech Support. Please refer to this thread while sending the config.
 
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Godz Fire
Registered user
 
 Posts: 6
Joined: 04/01/2014
Posted: 04/09/2014 01:35:10
 
 
 Sent with Subject 'GodzFire - Configuration Files'
 
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Godz Fire
Registered user
 
 Posts: 6
Joined: 04/01/2014
Posted: 10/07/2014 23:31:13
 
 
 Was a fix ever put out for this problem? I am having the crashing issue again on 8.1.4. I can't update because my subscription ran out. This is a 64 bit version of Windows 7
 
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Alexander Mihalkin
Administrator

-retired-
 
 Posts: 502
Joined: 04/21/2014
Posted: 10/20/2014 17:34:07
 
 
 Dear Godz Fire,

thank you for your replies!

Have you tried reproducing the issue with 8.2 version of Actual Multiple Monitors?

Best regards.

support@actualtools.com
 
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Godz Fire
Registered user
 
 Posts: 6
Joined: 04/01/2014
Posted: 10/21/2014 04:53:08
 
 
 Unfortunately it won't let me. When I installed 8.2 it says my Evaluation time is over:

User added an image
 
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Alexander Mihalkin
Administrator

-retired-
 
 Posts: 502
Joined: 04/21/2014
Posted: 10/22/2014 12:03:25
 
 
 Dear Godz Fire,

thank you for your reply.

Actual Multiple Monitors works for 30 minutes a day after a trial period expiry.

Best regards!

support@actualtools.com
 
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