AWM 8.1.2 is crashing ACDSee Pro - Forum «Technical Support»

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Topic: «AWM 8.1.2 is crashing ACDSee Pro » on forum: Technical Support

Tinybut Strong
Advanced user

Posts: 188
Joined: 02/02/2010

Posted: 03/07/2014 10:39:11

Can someone confirms this issue? Tested with ACDSee Pro 6.x and 7.x, it crashes when you open an image.

No issue when AWM is disabled (tray menu -> Stop).

Bye

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Alexander Salnikov
Administrator
-retired-

Posts: 235
Joined: 07/17/2013

Posted: 03/15/2014 20:15:26

Hello,
Could you please specify your Windows and AWM versions?

Any questions?Mail to support@actualtools.com!

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Tinybut Strong
Advanced user

Posts: 188
Joined: 02/02/2010

Posted: 03/20/2014 09:43:02

Windows 8 x64, AWM 8.1.2

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 03/20/2014 17:35:09

Hello Tinybut,

I was unable to reproduce the problem with the current version (7.0 build 138) of ACDSee.

Could you update ACDSee to the current version and check whether the problem persists or not?
If the problem persists, please send me your configuration files (Actual Window Manager -> Tools -> Configuration -> Send to Tech Support) and provide a step by step description of how to reproduce the problem.

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Tinybut Strong
Advanced user

Posts: 188
Joined: 02/02/2010

Posted: 03/21/2014 08:56:09

I already have the last version. My problem is solved after to add ACDSee to exclusion list. That's enough for me.

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 03/21/2014 14:09:25

Tinybut,

I would like to figure what exactly was the cause of the problem.

If you do not complicate, please send me your configuration files (Actual Window Manager -> Tools -> Configuration -> Send to Tech Support) and provide a step by step description of how to reproduce the problem.