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Topic: «Problem with registration , Completed registration, but my AMM is still unregistered » on forum: Technical Support   Views: 2465
 
Frederik Høgshøj
Registered user
 
 Posts: 3
Joined: 05/28/2013
Posted: 05/28/2013 20:00:06
 
 
 Hey, I've had the AMM for the 30 day trial and purchased a registration key.
I entered the key into my trial version to upgrade it and received a confirmation email for my registration
However my AMM still keeps telling me to upgrade with the pop-up every time I start windows and is shown as an "Unregistered version" when I open the program
I'm running the lastest version, 5.1.1.

Can you shed some light on this? :)
 
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Frederik Høgshøj
Registered user
 
 Posts: 3
Joined: 05/28/2013
Posted: 05/29/2013 00:11:53
 
 
 I purchased a new key and registered it, and it works now. So is there a way for me to get a refund for my first purchase?
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/29/2013 14:21:59
 
 
 Hello Frederik

We've sent you two emails from support@actualtools.com notifying that your registration key is valid on 23 and 24 may.

Make sure that these emails have been delivered to your email address and that your email is configured the right way and doesn't block the emails from support@actualtools.com and sales@actualtools.com.

Do you have other e-mail address to check if the emails from support@actualtools.com and sales@actualtools.com will be delivered to it?

Best regards.
 
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Frederik Høgshøj
Registered user
 
 Posts: 3
Joined: 05/28/2013
Posted: 05/29/2013 20:11:27
 
 
 Hello Bogdan

I did receive those emails, explaining that I had to check if I had the right version and the right program.

I confirmed the program and version was correct and even downloaded it again to be sure, still without it working.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 06/14/2013 15:29:32
 
 
 Hello Frederik

We've made sure once again that your first key is valid.

It seems that you made something wrong while registering the program.

We'll make a refund for the first registration code.

Best regards.
 
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