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Topic: «Desktop Profile not reporting screen resolution » on forum: Technical Support   Views: 2484
 
Steve Kalide
Advanced user
 
 Posts: 144
Joined: 03/29/2011
Posted: 05/01/2013 08:47:55
 
 
 I'm having a bit of issue with Desktop Profiles. One of my 1920x1200 monitors is often getting reset to a resolution of 1920x1080 -- the same 1080p resolution of my TV monitor.

I believe this has to do with Desktop Profiles because in the DP configuration page, the "problematic" monitor isn't having any of its resolutions reported in the drop-down list -- it's just blank:

User added an image

This is the same across all the Desktop Profiles, even when I make a copy of one, or even when I make a new one entirely. In Windows 7 Display Settings configuration, however, the monitor is reported just fine, with all of its available resolutions -- including 1920x1200.

Any ideas?

Thanks!


NOTE:


In the "Monitors Layout" section, monitor #1's resolutions DO appear just fine, while still not appearing/showing in Desktop Profiles section.

Win7/Win8.1 Pro (x64)
AWM 8.3b2
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/13/2013 17:16:10
 
 
 Hello Steve.

When exactly the monitor is getting reset to a resolution of 1920x1080? Are you able to reproduce this?

What cables are you using to connect your monitors to the PC?

Best regards.
 
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