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Topic: «Empty Pinned Taskbars » on forum: Technical Support   Views: 3107
 
Eric Tran
Registered user
 
 Posts: 5
Joined: 04/10/2013
Posted: 04/10/2013 10:38:21
 
 
 I've been using AMM lately and all the sudden these 3 empty taskbars appeared on my second monitor and i have no idea how to get rid of them.
I've tried restarting my computer, uninstalling then reinstalling AMM. Nothing works
When i left click or right click on those empty spaces, nothing happens. Can someone help?
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 04/10/2013 20:36:19
 
 
 Hello Eric

Do you mean these icons aren't previously pinned icons that lost their images?

Could you please install the latest version of AMM, run it and right-click the empty space on the taskbar with the Shift pressed and then select the Debug item and send the report to us?

Best regards.
 
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Eric Tran
Registered user
 
 Posts: 5
Joined: 04/10/2013
Posted: 04/11/2013 01:16:18
 
 
 Thanks for the reply, but when i installed to the lastest version the 3 blank spaces were there. The thing is, when i left click or right click, nothing happpens. Absolutely nothing happens
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 04/11/2013 01:30:18
 
 
 Eric, you need to run the latest version and right-click the empty space on the taskbar (not the empty icon) with the Shift pressed and then select the Debug item and send the report to us.
 
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Eric Tran
Registered user
 
 Posts: 5
Joined: 04/10/2013
Posted: 04/11/2013 02:31:51
 
 
 Oh, my bad, okay i got it i don't know how to send the report to you guys so i'll just put the report on this topic.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 04/11/2013 04:15:27
 
 
 You can reset the taskbar by deleting the following registry key using regedit.exe:
HKEY_CURRENT_USER\Software\Actual Tools\Actual Multiple Monitors\Command Center\Plugins\MultimonTaskbar\taskbar_states

But that will remove all the pinned icons from the AMM taskbar, you'll have to restore it manually.

Best regards.
 
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Eric Tran
Registered user
 
 Posts: 5
Joined: 04/10/2013
Posted: 04/11/2013 04:27:15
 
 
 Thanks, i've tried that but when i did that, nothing changed in my task bar at all.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 04/12/2013 02:38:57
 
 
 Try to temporarily replace all the contents of the %appdata%\Actual Tools\Actual Multiple Monitors folder to some other folder as a backup. Check whether it helps.

Best regards.
 
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Eric Tran
Registered user
 
 Posts: 5
Joined: 04/10/2013
Posted: 04/12/2013 12:41:48
 
 
 Thank you very much! When i went into the Pinned Links folder, there were duplicates of my original pinned task bars. I deleted the duplicates and fixed it, thank you very much for your help.
 
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