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Topic: «Cannot uninstall » on forum: Technical Support   Views: 2846
 
Cat Bates
Registered user
 
 Posts: 1
Joined: 03/05/2013
Posted: 03/05/2013 09:16:34
 
 
 I WAS using the trial version and decided I did not need the software any longer. The software will NOT uninstall. The uninstaller Just sits there No real progress bar. it doesn't move, the program does not get uninstalled. I cannot kill the uninstaller with task manager either.

I am running the uninstall exe as Administrator
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 03/06/2013 04:33:21
 
 
 Hello Cat

What OS are you running (version, 32 or 64-bit)?

What our product are you running (name, version)?

How did you installed the software? Have you run the installation file as administrator?

What is the installation folder for the product?

Have you tried to run  the uninstall exe as as usual user?

Best regards.
 
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