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Topic: «AMM crashes when closing windows from 2nd monitor TaskBar » on forum: Technical Support   Views: 10864
 
Eric Swanson
Registered user
 
 Posts: 5
Joined: 12/20/2012
Posted: 02/28/2013 14:14:47
 
 
 ActualMultipleMonitorsShellCenter64.exe crashes When attempting to close a window via the TaskBar (clicking the red X when the icon provides a peak-window.  See Image),

From the windows event log:

Code
Faulting application name: ActualMultipleMonitorsShellCenter64.exe, version: 5.0.4.0, time stamp: 0x5123d6b4
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0x0eedfade
Fault offset: 0x0000000000009e5d
Faulting process id: 0x1570
Faulting application start time: 0x01ce1594acfa60dd
Faulting application path: C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsShellCenter64.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: c60ebf0b-81df-11e2-a099-782bcb81d815


Code
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ActualMultipleMonitorsShellCenter64.exe
P2: 5.0.4.0
P3: 5123d6b4
P4: KERNELBASE.dll
P5: 6.1.7601.18015
P6: 50b8479b
P7: 0eedfade
P8: 0000000000009e5d
P9: 
P10: 

Attached files:
C:\Users\User\AppData\Local\Temp\WER3444.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ActualMultipleMo_6dbb40a1165e3492c5c9a61e48ebb7619544a6a1_16c44ad0

Analysis symbol: 
Rechecking for solution: 0
Report Id: c60ebf0b-81df-11e2-a099-782bcb81d815
Report Status: 65


Code
Faulting application name: ActualMultipleMonitorsShellCenter64.exe, version: 5.0.4.0, time stamp: 0x5123d6b4
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xc000041d
Fault offset: 0x0000000000009e5d
Faulting process id: 0x1570
Faulting application start time: 0x01ce1594acfa60dd
Faulting application path: C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsShellCenter64.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: c9929bc9-81df-11e2-a099-782bcb81d815


Code
Fault bucket 97652115, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: -771044011

Problem signature:
P1: ActualMultipleMonitorsShellCenter64.exe
P2: 5.0.4.0
P3: 5123d6b4
P4: KERNELBASE.dll
P5: 6.1.7601.18015
P6: 50b8479b
P7: c000041d
P8: 0000000000009e5d
P9: 
P10: 

Attached files:
C:\Users\User\AppData\Local\Temp\WER4B2E.tmp.WERInternalMetadata.xml
C:\Users\User\AppData\Local\Temp\WER61CB.tmp.appcompat.txt
C:\Users\User\AppData\Local\Temp\WER61FA.tmp.mdmp

These files may be available here:
C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ActualMultipleMo_4b6fafdeda617fb44f7a9dc9d31de92f4dbf95_cab_18107e4e

Analysis symbol: 
Rechecking for solution: 0
Report Id: c9929bc9-81df-11e2-a099-782bcb81d815
Report Status: 8


 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 03/01/2013 01:00:20
 
 
 Hello Eric

Are you always able to reproduce the problem?

Can you see this behavior with other applications than Outlook?

Does every item show this behavior or does it depend on the order of the item in the list?

Best regards.
 
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Jonathan Johnson
Registered user
 
 Posts: 1
Joined: 03/29/2013
Posted: 03/29/2013 10:27:16
 
 
 We are seeing nearly the same issue, but for us it happens when we have numerous windows open and are closing several windows in rapid succession.

Our environment: AMM is installed on a Windows Server 2008R2 Server running Remote Desktop Services. Our users connect to the server from Windows 7 SP1 32-bit workstations. Each workstation has two monitors and both are used with Remote Desktop. This issue appeared after upgrading to version 5.0.4.0;

Below are XML copies of the two Application Log entries that appear with each crash. The only difference between the two log entries is the exception code: in the first event, the exception code is 0x0eedfade; in the second the exception code is 0xc000041d.

The faulting application is always ActualMultipleMonitorsShellCenter64.exe. The faulting module is always KERNELBASE.dll; the fault offset is always 0x0000000000009e5d.

Code
<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<Events>
   <Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'>
      <System>
         <Provider Name='Application Error'/>
         <EventID Qualifiers='0'>1000</EventID>
         <Level>2</Level>
         <Task>100</Task>
         <Keywords>0x80000000000000</Keywords>
         <TimeCreated SystemTime='2013-03-29T05:37:32.000000000Z'/>
         <EventRecordID>190537</EventRecordID>
         <Channel>Application</Channel>
         <Computer>TERMINAL3.opsahlco.local</Computer>
         <Security/>
      </System>
      <EventData>
         <Data>ActualMultipleMonitorsShellCenter64.exe</Data>
         <Data>5.0.4.0</Data>
         <Data>5123d6b4</Data>
         <Data>KERNELBASE.dll</Data>
         <Data>6.1.7601.18015</Data>
         <Data>50b8479b</Data>
         <Data>0eedfade</Data>
         <Data>0000000000009e5d</Data>
         <Data>14ac</Data>
         <Data>01ce2bc893501d3f</Data>
         <Data>C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsShellCenter64.exe</Data>
         <Data>C:\Windows\system32\KERNELBASE.dll</Data>
         <Data>c009b792-9832-11e2-b67f-1a1774d3603c</Data>
      </EventData>
      <RenderingInfo Culture='en-US'>
         <Message>
            Faulting application name: ActualMultipleMonitorsShellCenter64.exe, version: 5.0.4.0, time stamp: 0x5123d6b4
            Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
            Exception code: 0x0eedfade
            Fault offset: 0x0000000000009e5d
            Faulting process id: 0x14ac
            Faulting application start time: 0x01ce2bc893501d3f
            Faulting application path: C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsShellCenter64.exe
            Faulting module path: C:\Windows\system32\KERNELBASE.dll
            Report Id: c009b792-9832-11e2-b67f-1a1774d3603c
         </Message>
         <Level>Error</Level>
         <Task>Application Crashing Events</Task>
         <Opcode>Info</Opcode>
         <Channel></Channel>
         <Provider></Provider>
         <Keywords>
            <Keyword>Classic</Keyword>
         </Keywords>
      </RenderingInfo>
   </Event>
</Events>


Code
<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<Events>
   <Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'>
      <System>
         <Provider Name='Application Error'/>
         <EventID Qualifiers='0'>1000</EventID>
         <Level>2</Level>
         <Task>100</Task>
         <Keywords>0x80000000000000</Keywords>
         <TimeCreated SystemTime='2013-03-29T05:37:40.000000000Z'/>
         <EventRecordID>190539</EventRecordID>
         <Channel>Application</Channel>
         <Computer>TERMINAL3.opsahlco.local</Computer>
         <Security/>
      </System>
      <EventData>
         <Data>ActualMultipleMonitorsShellCenter64.exe</Data>
         <Data>5.0.4.0</Data>
         <Data>5123d6b4</Data>
         <Data>KERNELBASE.dll</Data>
         <Data>6.1.7601.18015</Data>
         <Data>50b8479b</Data>
         <Data>c000041d</Data>
         <Data>0000000000009e5d</Data>
         <Data>14ac</Data>
         <Data>01ce2bc893501d3f</Data>
         <Data>C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsShellCenter64.exe</Data>
         <Data>C:\Windows\system32\KERNELBASE.dll</Data>
         <Data>c53bd362-9832-11e2-b67f-1a1774d3603c</Data>
      </EventData>
      <RenderingInfo Culture='en-US'>
         <Message>
            Faulting application name: ActualMultipleMonitorsShellCenter64.exe, version: 5.0.4.0, time stamp: 0x5123d6b4
            Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
            Exception code: 0xc000041d
            Fault offset: 0x0000000000009e5d
            Faulting process id: 0x14ac
            Faulting application start time: 0x01ce2bc893501d3f
            Faulting application path: C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsShellCenter64.exe
            Faulting module path: C:\Windows\system32\KERNELBASE.dll
            Report Id: c53bd362-9832-11e2-b67f-1a1774d3603c
         </Message>
         <Level>Error</Level>
         <Task>Application Crashing Events</Task>
         <Opcode>Info</Opcode>
         <Channel></Channel>
         <Provider></Provider>
         <Keywords>
            <Keyword>Classic</Keyword>
         </Keywords>
      </RenderingInfo>
   </Event>
</Events>
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 03/31/2013 21:44:14
 
 
 Hello Gentlemen

I was able to reproduce the problem with Outlook windows. It happens upon closing two windows in very rapid succession. And the second must be the active window, as i can see.

Can you confirm this?

Jonathan, what applications have you noticed the problem with?

Best regards.
 
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