AMM Problem - Forum «Technical Support»

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Topic: «AMM Problem » on forum: Technical Support

Michael Burley
Registered user

Posts: 3
Joined: 11/14/2011

Posted: 11/14/2011 14:01:05

I just upgraded to AMM 3.4.1 however i had this issue with the previous version as well. I can not access the settings menu on AMM. Whatever menu option I select or even trying the win + c just brings up a little loading circle and no screen ever appears.

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 11/14/2011 21:01:29

Hello Michael,

Thanks for the post.

What OS are you running (version, x32 or x64)?
What antivirus and firewall systems do you use?

Do you have the "ActualMultipleMonitorsConfig.exe" process in the Windows Task Manager while you are trying to open the configuration window?

Best regards.

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Michael Burley
Registered user

Posts: 3
Joined: 11/14/2011

Posted: 11/15/2011 00:35:40

I'm running Windows 7 64 bit.

I use Kapersky but the problem is present when I have it both on and completely off.

When I open the config file it appears it the task bar for a second then disappears.

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 11/15/2011 02:51:07

Hello Michael,

Thanks for the response.

Could you do the following steps:
1. Copy the " Actual Tools " folder from the " %appdata% " directory to another folder (as a backup);
2. Delete the " Actual Tools " folder from the " %appdata% " directory;
3. Run Actual Multiple Monitors;
4. Try to open the Configuration window?

Please, inform me about your results.

Best regards.

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Michael Burley
Registered user

Posts: 3
Joined: 11/14/2011

Posted: 11/15/2011 04:18:24

Success. Thank you Vasiliy.

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