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Topic: «AMM 8.5.3 missing on new application , The toolbar does not appear on new software. » on forum: Technical Support   Views: 5148
 
Antonio Pereira
Registered user
 
 Posts: 12
Joined: 05/01/2012
Posted: 09/22/2015 19:29:15
 
 
 Hello,

We have had this Software called Caseware and it has always worked. Now we have upgraded to Caseware 2015 and the toolbar that allows us to switch between screens does not appear on the toolbar. How can this be remedied.

Thank you
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 09/23/2015 17:02:51
 
 
 Hello Antonio,

Thanks for the post.

Please specify whether other AMM's features (hotkeys, window menu items, snapping, desktop divider etc.) work with Caseware or not. Could you also specify which User Account Caseware and Actual Multiple Monitors are ran under?
 
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Antonio Pereira
Registered user
 
 Posts: 12
Joined: 05/01/2012
Posted: 09/25/2015 22:06:00
 
 
 None of the features work or appear on Caseware.

The user account is a windows domain account that has local admin privileges
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 10/01/2015 12:46:44
 
 
 Antonio,

Could you reinstall Actual Multiple Monitors with the "Support system utilities and administrative tools" option enabled during the re-installation process (your configuration files will not be affected) and check whether additional title buttons appear or not?

If not, please specify your OS (version, 32 or 64-bit) and versions of Caseware and Actual Multiple Monitors.
 
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Antonio Pereira
Registered user
 
 Posts: 12
Joined: 05/01/2012
Posted: 10/02/2015 22:21:40
 
 
 I did what you said. I reinstalled with the options you stated and still the same thing.

I Have Windows 10 64, This also happens on Windows 7 64 & 32.
Caseware Version 2015.00.142 Release 3 32 bit
AMM v8.5.3
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 10/05/2015 16:43:36
 
 
 Antonio,

Caseware has several products (Working Papers, IDEA, Cloud, etc.). Please specify which one you are running.
 
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Antonio Pereira
Registered user
 
 Posts: 12
Joined: 05/01/2012
Posted: 10/07/2015 02:31:27
 
 
 Working Papers
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 10/20/2015 14:17:38
 
 
 Antonio,

Unfortuantely, I can't find a trial version of Caseware Working Papers and test the issue. Do you know where I could download the trial version of the product from or send us (support@actualtools.com) its installation file?
 
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Antonio Pereira
Registered user
 
 Posts: 12
Joined: 05/01/2012
Posted: 11/06/2015 22:18:15
 
 
 No you cannot download it from their site. You have to have an account with them to get the software. I will send you the installation file via your email address.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/12/2015 17:34:46
 
 
 Hello, Antonio.

The problem has been confirmed, but it is not on our side. The reason is that new version of Working Papers has non-standard window, so our program can't add the title buttons to it in the usual way: it is necessary to add the standard title bar to this window first. Unfortunately, Actual Multiple Monitors doesn't have this feature, but Actual Window Manager can do this.

Also, the "Move to monitor at startup" function works for the Working Papers window. Please consider using of this feature, maybe it will suit you.

Best regards.
 
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