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Topic: «High CPU usage » on forum: Technical Support   Views: 32658
 
ITechhen
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Posts: 6
Joined: 03/11/2010
Posted: 03/11/2010 13:38:56
 
 
Just installed AWM 6.0 to give it a try and i see %50-60 cpu usage constantly. Seem to be running fine now after killing it 2 times. Seems to happen frequently at random and at startup. Looking through the forum i see others have posted about the problem during beta test, is this problem getting fixed soon? Fairly new install (2weeks old) of windows xp sp3.

User added an image
 
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Alexander Belyakov
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Posts: 196
Joined: 06/07/2007
Posted: 03/12/2010 07:27:19
 
 
Could you please post here a screenshot of Processes tab of Task Manager?
We need to see CPU and memory consumption of ActualWindowManagerCenter.exe process when this overload starts.
 
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ITechhen
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Posts: 6
Joined: 03/11/2010
Posted: 03/24/2010 19:13:48
 
 
okay, i had stopped using actual for a little while and then i forgot about this problem. but here is the list produced by process explorer of running process when i have high cpu usage from actual.

Code
Process      PID     CPU     Working Set    Description    Company Name    User Name
ActualWindowManagerCenter.exe   3564   49.24   280,472 K   Actual Window Manager   Actual Tools   CORTANA\user
alg.exe   3412      3,776 K   Application Layer Gateway Service   Microsoft Corporation   NT AUTHORITY\LOCAL SERVICE
ati2evxx.exe   1208      3,296 K   ATI External Event Utility EXE Module   ATI Technologies Inc.   NT AUTHORITY\SYSTEM
ati2evxx.exe   860      4,024 K   ATI External Event Utility EXE Module   ATI Technologies Inc.   NT AUTHORITY\SYSTEM
BitMeter2.exe   1080   0.76   19,232 K           CORTANA\user
cavrid.exe   2008      4,732 K   CA Anti-Virus Realtime Infection Report   CA, Inc.   CORTANA\user
ccprovsp.exe   2472      2,904 K   CCProvSP   CA, Inc.   NT AUTHORITY\SYSTEM
cctray.exe   1872      12,296 K   CA Common Tray   CA, Inc.   CORTANA\user
CLCL.exe   2628      5,196 K         CORTANA\user
csrss.exe   1076   0.76   3,920 K   Client Server Runtime Process   Microsoft Corporation   NT AUTHORITY\SYSTEM
CTAudSvc.exe   752      2,708 K   Creative Audio Service   Creative Technology Ltd   NT AUTHORITY\SYSTEM
CTHELPER.EXE   1820      4,612 K   CtHelper Application   Creative Technology Ltd   CORTANA\user
CTSVCCDA.EXE   528      1,440 K   Creative Service for CDROM Access   Creative Technology Ltd   NT AUTHORITY\SYSTEM
Ctxfihlp.exe   188      6,516 K   CTXfiHlp MFC Application   Creative Technology Ltd   CORTANA\user
CTxfispi.exe   3752   7.58   76,276 K   SPI (Creative X-Fi Module)   Creative Technology Ltd   CORTANA\user
explorer.exe   1940   0.76   31,212 K   Windows Explorer   Microsoft Corporation   CORTANA\user
FolderSizeSvc.exe   900   2,580 K   FolderSize Service   Brio   NT AUTHORITY\SYSTEM
iexplore.exe   2732      17,696 K   Internet Explorer   Microsoft Corporation   CORTANA\user
iexplore.exe   2380   0.76   40,284 K   Internet Explorer   Microsoft Corporation   CORTANA\user
isafe.exe   2028      27,168 K   CA ISafe Service   Computer Associates International, Inc.   NT AUTHORITY\SYSTEM
jqs.exe   1636      2,000 K   Java(TM) Quick Starter Service   Sun Microsystems, Inc.   NT AUTHORITY\SYSTEM
lsass.exe   656      1,052 K   LSA Shell (Export Version)   Microsoft Corporation   NT AUTHORITY\SYSTEM
OSD.exe   2872      3,564 K   OSD   razercfg MFC Application   CORTANA\user
procexp.exe   2196   3.03   20,496 K   Sysinternals Process Explorer   Sysinternals   CORTANA\user
razerhid.exe   1532      5,228 K   razerhid MFC Application      CORTANA\user
razerofa.exe   2148      3,656 K   Razer OFA - On-the-Fly Sensitivity Adjustment   Razer Inc.   CORTANA\user
razertra.exe   1432      4,748 K   razertra MFC Application      CORTANA\user
SbieSvc.exe   684      2,444 K   Sandboxie Service   tzuk   NT AUTHORITY\SYSTEM
services.exe   576   0.76   3,420 K   Services and Controller app   Microsoft Corporation   NT AUTHORITY\SYSTEM
SkypeNames2.exe   1360      3,780 K   SkypeNames   Skype Technologies S.A.   CORTANA\user
smss.exe   800      368 K   Windows NT Session Manager   Microsoft Corporation   NT AUTHORITY\SYSTEM
so.exe   3444      3,096 K   StartUp Organizer executable   MetaProducts corp.   CORTANA\user
spoolsv.exe   492      4,620 K   Spooler SubSystem App   Microsoft Corporation   NT AUTHORITY\SYSTEM
svchost.exe   1308      4,788 K   Generic Host Process for Win32 Services   Microsoft Corporation   NT AUTHORITY\SYSTEM
svchost.exe   1644      4,480 K   Generic Host Process for Win32 Services   Microsoft Corporation   NT AUTHORITY\NETWORK SERVICE
svchost.exe   2000      19,388 K   Generic Host Process for Win32 Services   Microsoft Corporation   NT AUTHORITY\SYSTEM
svchost.exe   464      3,448 K   Generic Host Process for Win32 Services   Microsoft Corporation   NT AUTHORITY\NETWORK SERVICE
svchost.exe   784      4,688 K   Generic Host Process for Win32 Services   Microsoft Corporation   NT AUTHORITY\LOCAL SERVICE
System   4   2.27   224 K         NT AUTHORITY\SYSTEM   
System Idle Process   0   33.33   16 K         NT AUTHORITY\SYSTEM   
taskbarshuffle.exe   832      5,084 K   Taskbar Shuffle   Jay Elaraj   CORTANA\user
tclock.exe   132      3,444 K   TClock Light   Kazubon   CORTANA\user
vetmsg.exe   1040      4,000 K   CA Anti-Virus Realtime Messaging Service   CA, Inc.   NT AUTHORITY\SYSTEM
VolPanel.exe   3076      10,080 K   VolPanel.exe   Creative Technology Ltd   CORTANA\user
wdfmgr.exe   1056      1,824 K   Windows User Mode Driver Manager   Microsoft Corporation   NT AUTHORITY\LOCAL SERVICE
winlogon.exe   280      4,008 K   Windows NT Logon Application   Microsoft Corporation   NT AUTHORITY\SYSTEM
ww.exe   3312      2,896 K   Weather Watcher   Singer's Creations   CORTANA\user


also noticed some other strange behavior. only happened once but i started actual and the title buttons had shifted overlapping the standard windows minimize button. i realize there is an option to shift buttons but when i checked the setting it was already at zero. restarting actual did not fix it. i later restarted the pc and the problem did not reappear. hope this helps, thanks.
 
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Alexander Belyakov
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Posts: 196
Joined: 06/07/2007
Posted: 03/24/2010 20:49:29
 
 
Thank you for the report!

We've made some changes which can hopefully fix this problem, but the checking is necessary. Unfortunately, we cannot reproduce this CPU and memory consumption on out test computers, so we need your help in this.

Would it be possible for you to test an internal version of Actual Window Manager? If you agree, I'll give you a link to the installation file.
 
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Zhichao Hong
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Posts: 5
Joined: 03/25/2010
Posted: 03/25/2010 10:58:29
 
 
I have similar issue with the latest 6.0 version.  It is sad; otherwise, it works really well.  I have bring back all my other small tools to do the window management.  I can help verifying this issue though.

I am a licensed user and using a XP SP2 machine.
 
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Alexander Belyakov
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Posts: 196
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Posted: 03/26/2010 03:10:54
 
 
ITechhen, Zhichao,

Please check if the logging is enabled in your confugirations (either in General options page in the configuration window, or in Logging menu above the AWM's tray icon).

If it's enabled, please try disabling it. This can possibly stop the CPU/Memory over-consumption.

Please post here, whether this helps or not.
 
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Zhichao Hong
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Posts: 5
Joined: 03/25/2010
Posted: 03/26/2010 10:57:27
 
 
No, the logging is not enabled.  I have checked that when I had the problem.
 
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Zhichao Hong
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Posts: 5
Joined: 03/25/2010
Posted: 03/26/2010 10:58:58
 
 
And this problem happens to me quite frequently.  It shows almost every time.
 
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ITechhen
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Posts: 6
Joined: 03/11/2010
Posted: 03/26/2010 18:58:41
 
 
okay Alex ill try  that and i can try an internal version if you would like me to. just give me the link and i will try it out.
 
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ITechhen
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Posts: 6
Joined: 03/11/2010
Posted: 03/27/2010 19:01:35
 
 
okay i checked and logging was not enabled and never has been
 
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