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Topic: «Moving Icons » on forum: Technical Support   Views: 4239
 
Geoffrey Pearlman
Registered user
 
 Posts: 2
Joined: 11/22/2010
Posted: 11/22/2010 11:03:33
 
 
 I am having some problems with a couple of the PCs I installed AWG on.  When a user loges in it seems that the icons get moved over to monitor2 and not the primary monitor1.  I have an application that also opens and gets launched on Monitor 2 so the users are not able to see their icons.  Have you ever heard of this happening?
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 11/22/2010 22:18:43
 
 
 Hello Geoffrey,

Could you clarify what icons are moving to the monitor2 (desktop icons, taskbar icons, etc)?

What applications do this moving happen with(name, version, etc)?

Please send to us your AWG configuration files (via File->Send Configuration->Send to the Tech Support).
 
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Geoffrey Pearlman
Registered user
 
 Posts: 2
Joined: 11/22/2010
Posted: 11/23/2010 07:26:55
 
 
 All of the desktop icons are moving to monitor2.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 11/24/2010 01:33:12
 
 
 Check whether the monitor2 checkbox "Use this device as the primary monitor" in "Monitors Layout and Settings" tab is checked or not.

Uncheck it if it's checked.
 
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Michael Hunt
Registered user
 
 Posts: 1
Joined: 02/05/2012
Posted: 02/05/2012 16:03:43
 
 
 I am having the exact same issued described in the first post.  The checkbox for "Use this device as the primary monitor" is not checked for monitor two, but my desktop icons are showing on monitor 2 instead of monitor one.
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 02/07/2012 01:10:30
 
 
 Hello Michael,

Thanks for the message.

What our product do you use (name, version)?

What OS are you running (version, x32 or x64)?

Could you check whether the problem still persists with our product unloaded or not?

Do desktop icons rearrange if you move them to the primary monitor and then log off / log on?

Best regards.
 
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