AMM Screensaver Problem - Forum «Technical Support»

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Topic: «AMM Screensaver Problem , AMM Screen Saver does not run when set over 1 minute » on forum: Technical Support

ALAN white
Registered user

Posts: 5
Joined: 05/16/2011

Posted: 11/08/2011 08:41:52

In AMM, screen saver does not activate unless I set the wait time to under 1 minute. Never had this problem with the betas but now that I am running a purchased version (3.4), this is an ongoing problem.

Alan White

Toshiba Satellite A665-s6050, core i3 2.77 ghz, 64-bit OS Windows 7 SP1, 8 GB ram, dual monitors (one being laptop screen)

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 11/08/2011 23:18:07

Hello Alan,

Thanks for the post.

Could you send me your configuration files (Actual Multiple Monitors -> Send your configuration files to the Actual Tools technical support)?

Could you also send me a screenshot of the "Screen Saver" pane (Actual Multiple Monitors -> Multiple Monitors -> Screen Saver)?

Best regards.

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ALAN white
Registered user

Posts: 5
Joined: 05/16/2011

Posted: 11/11/2011 08:20:21

Trying to send you config files. It comes back as a bad address.

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Pim Joosten
Resident

Posts: 549
Joined: 11/11/2010

Posted: 11/12/2011 09:10:36

Hi Alan,

Occasionally I have had the same thing: it comes back as a bad address, but that error comes from my own ISP right when sending the e-mail. The address (support@actualtools.com) is correct, however I don't know whether there is a temporary hick-up at the end of Actual Tools at the moment. If you have the same error as I got (it is a system administrator error, hence it was generated by my e-mail program), just resend it. In my case that helped.

Hopefully this helps you too.

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Alex Fadeyev
Administrator

Moderator

Posts: 1436
Joined: 09/30/2005

Posted: 11/12/2011 11:46:50

Gentlemen,

In case of inaccessibility of our main support e-mail address, you can try to send your feedback to actualtools at gmail dot com.

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