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Topic: «Unregistered after upgrade » on forum: Technical Support   Views: 4019
 
mouse
Registered user
 
 Posts: 25
Joined: 05/07/2009
Posted: 04/20/2010 01:46:49
 
 
 After upgrade fr om 5.4 to 6.0, my AWM, which I paid for, has come up as unregistered, but, and this is strange, it says it is on day 71 of the registration period and still appears to work.

My understanding is that AWM upgrade was to be free for people with 5.4?

If I need to re-input my licence key, wh ere do I find it?

Many thanks in advance for your help.

Sorry if I have this wrong

Best wishes

Mouse
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 04/20/2010 05:10:25
 
 
 Dear Mike,

Please, read here about our upgrade policy.

As for trial period for our registered for previous version users - we'll fix the problem in our next version (6.1).

E-mail: support@actualtools.com
 
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mouse
Registered user
 
 Posts: 25
Joined: 05/07/2009
Posted: 04/20/2010 05:22:51
 
 
 Thanks for the impressively quick response, and for the commitment to fix the problem.

Had not read the upgrade policy carefully enough, sorry.

Mouse
 
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