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Topic: «Actual Mulitiple Monitors Faulting QuoteWerks , Actual Mulitiple Monitors Faulting QuoteWerks on Windows 7 » on forum: Technical Support   Views: 16960
 
John Jacobson
Registered user
 
 Posts: 2
Joined: 10/11/2009
Posted: 10/11/2009 20:14:37
 
 
 I've just upgraded to Windows 7 RTM.

I did a clean install.

However after I installed Actual Mulitple Monitors, when I try and open a document in QuoteWerks, I get a gpf.

Details below:

Log Name:      Application
Source:        Application Error
Date:          12/10/2009 12:06:58 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Jeremiah.goldrush.local
Description:
Faulting application name: qw4.exe, version: 4.0.0.36, time stamp: 0x483c5a7d
Faulting module name: ammemb.dll, version: 1.0.0.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00025de5
Faulting process id: 0x1058
Faulting application start time: 0x01ca4ad82e5433f4
Faulting application path: L:\Goldmine\QuoteWerks\qw4.exe
Faulting module path: C:\Program Files (x86)\Actual Multiple Monitors\ammemb.dll
Report Id: 89f89a02-b6cb-11de-882b-0018dec9cce1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2009-10-12T01:06:58.000000000Z" />
   <EventRecordID>3181</EventRecordID>
   <Channel>Application</Channel>
   <Computer>Jeremiah.goldrush.local</Computer>
   <Security />
 </System>
 <EventData>
   <Data>qw4.exe</Data>
   <Data>4.0.0.36</Data>
   <Data>483c5a7d</Data>
   <Data>ammemb.dll</Data>
   <Data>1.0.0.0</Data>
   <Data>2a425e19</Data>
   <Data>c0000005</Data>
   <Data>00025de5</Data>
   <Data>1058</Data>
   <Data>01ca4ad82e5433f4</Data>
   <Data>L:\Goldmine\QuoteWerks\qw4.exe</Data>
   <Data>C:\Program Files (x86)\Actual Multiple Monitors\ammemb.dll</Data>
   <Data>89f89a02-b6cb-11de-882b-0018dec9cce1</Data>
 </EventData>
</Event>

When I stopped your software QuoteWerks didn't fault.
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 10/12/2009 02:29:12
 
 
 Dear John,

Thank you for your report. We'll try to fix it.

E-mail: support@actualtools.com
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 10/13/2009 02:28:49
 
 
 Dear John,

Could you specify your message?

Quote
John Jacobson wrote:
I've just upgraded to Windows 7 RTM.

Did you use QuoteWerks and Actual Mulitple Monitors together on other system?

E-mail: support@actualtools.com
 
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John Jacobson
Registered user
 
 Posts: 2
Joined: 10/11/2009
Posted: 10/13/2009 16:48:12
 
 
 I dont' get a message. Quotewerks just hangs and stops. ie, gpf.

The above is the error that gets logged in the Windows Event Log.

To test this you can download a trial of QuoteWerks from

QuoteWerks Evaluation

I am running Windows 7 RTM (Microsoft Action Pack Version).
 
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Alex Fadeyev
Administrator

Moderator
 
 Posts: 1436
Joined: 09/30/2005
Posted: 12/25/2009 09:29:54
 
 
 John,

I'd like to inform you that subject bug appears to be fixed. The fix will be available in the next version of AMM.

Merry Christmas! :)
 
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