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Topic: «Very slow Recent or Favorite title bar button response » on forum: Technical Support   Views: 115
 
GoAWest
Registered user
 
 Posts: 8
Joined: 02/17/2011
Posted: 11/19/2024 00:59:06
 
 
 I'm experiencing a long lag--at first I thought it wasn't working at all--when trying to use AIM's Recent or Favorite title bar buttons in a Windows open or save dialog. This is new behavior in the last couple of months. I wondered if it might have been related to a recent Windows update, etc. When I click on the Recent or Favorite button nothing happens, but I've found that if I try a few times, close and reopen the dialog, etc., I *eventually* get the drop-down menu(s). It seems like those buttons continue to work quickly for "a while" as though something has now been loaded/cached. This is not what I experienced with AIM previously.

I thought it might be due to the version of AIM I'm using. I had been using AIM 8.15.1 but when I saw the recent 8.15.2 I decided to "throw $ at the problem" in the hopes that the new version would fix a bug that resolved this. But no difference with the latest version. 13-items in Favs, 20-items in Recents. Yes, I have rebooted the PC (multiple times).

On a Win10 Pro PC, all current Windows-updates.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4081
Joined: 04/04/2012
Posted: 11/20/2024 15:57:19
 
 
 Hello, GoAWest

Thank you for contacting us.

Quote
I'm experiencing a long lag--at first I thought it wasn't working at all--when trying to use AIM's Recent or Favorite title bar buttons in a Windows open or save dialog
Do you mean the problem only happens in the Open/Save dialogue? Does it not happen in the standard File Explorer windows?

The dialogue windows of what applications you've noticed the problem in?

Is your Windows build 19045.5131? You can see the exact number of your Windows build here: type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear.
 
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GoAWest
Registered user
 
 Posts: 8
Joined: 02/17/2011
Posted: 11/20/2024 23:55:16
 
 
 My OS: Windows 10, Version 22H2 (OS Build 19045.5011)
I run all Windows updates; today I let it run and apply an additional Cumulative Update. I haven't allowed it to update to Win11 since my system is *very* stable, and having used Win11 on other machines I don't see any compelling reason to update this Win10 system--at least until next year when MS stops supporting Win10

I'm seeing the lag in the Open/Save Dialog. At first I thought there was something I needed to do (e.g. keep clicking on the title bar buttons) but I'm now finding that doesn't matter -- just count to 10, the dialog may flash (refresh complete?) and then the buttons work fine. Until I close the Open/Save Dialog and do it again -- with the same 10-sec delay. So the refreshed info isn't cached and reused.

I do *not* see the delay in an File Explorer window. So if I open a folder and select those same title bar buttons at the top, the drop down menus appear instantly.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4081
Joined: 04/04/2012
Posted: 11/21/2024 10:31:09
 
 
 What application do you open the Open/Save Dialog from where the problem happens? Have you tried to use the buttons in Open/Save Dialog of other applications? What are they and does the problem persist there?
 
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Greg Webb
Advanced user
 
 Posts: 141
Joined: 06/05/2007
Posted: 11/21/2024 15:09:02
 
 
 I was also noticing the slow response but I checked again today after AWM updated itself to 18.2 and it is working fine.

Win 10

--Greg
 
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Greg Webb
Advanced user
 
 Posts: 141
Joined: 06/05/2007
Posted: 11/21/2024 18:21:46
 
 
 Oops! I withdraw that comment, I was looking at the wrong app.

Apologies.

--Greg
 
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GoAWest
Registered user
 
 Posts: 8
Joined: 02/17/2011
Posted: 11/22/2024 13:27:52
 
 
 I ran a few tests.

On my Win10 PC, running
Brave
Chrome
Firefox
MS Edge
  experience 10-sec lag for the The Fav & Rec title button menus when I open a website and try to save a PDF from the page. Tried several websites, several different PDFs of different sizes. Including if the PDF has already been downloaded and is being read within the browser.

Notepad++, but lag was shorter (3sec or so).

Did *not* experience lag when using with MS Word, UltraEdit, FoxIt PDF-Reader.

Deleted several UNC shortcuts under My Computer that pointed to things that are not powered up/current on my LAN (wondering if that explained what the computer was taking 10sec searching thru) but no diff.

-----
On another PC, running Win11 but the same version of Brave, that instance of Brave didn't show any lag for menus. The Fav & Rec menus dropped immediately.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4081
Joined: 04/04/2012
Posted: 11/28/2024 23:52:57
 
 
 GoAWest,

I'm still unable to reproduce the problem.

Could you see whether the problem is associated particularly with downloading PDFs? Does it happen if you just click on a free space on the web page and select "Save as"? Or does it happen if you try to download some other files for example installation files from our site?

Do you save the files directly from the pages they're on (by clicking the link and selecting Save the link as)? Or you first open them in the browser and then download them from the PDF view page? If the latter, do you have any third-party PDF viewer integrated into the browsers or you open the files via the browsers' standard PDF view feature?

Could you send us your configuration files using the Send to Tech Support tool (Configuration module > Tools > Configurations > Send to Tech Support)? Please add a link to this topic to the email.
 
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GoAWest
Registered user
 
 Posts: 8
Joined: 02/17/2011
Posted: 11/29/2024 01:12:24
 
 
 I appreciate you getting back to me. I apologize for giving you such a specific example (PDF download--but I just happen to download a lot of those) since it caused you to needlessly focus on "PDF" as though it matters.

So let's take step back -- if I open a webpage (using Brave, but any browser) and click on a download link (*.* = *.pdf, *.exe, *.txt, whatever) I get the "Save As" dialog. If I then try to click on the "Favorite" or "Recent" ActualTools menus in the title bar to select a folder, there's a 10sec lag. That lag exists if I open the "Save As" dialog and immediately click, or don't click, on either of those icons *or* if I wait 5sec before I click (then another 5-sec delay) or if do nothing for 10sec and then click (menu drops "immediately"). And the lag happens *every* time I click on the download link to "Save As", even if it's for the same file I just downloaded or tried to download--nothing is being cached.

So if I open the Actual Tools Download Center and click on "aimsetup.exe" to download to, it happens too.
https://www.actualtools.com/download/

As far as replicating the problem, it only happens on *one* of the Windows PCs I regularly uses (my personal home PC).

I captured a video to demo it. It also happens on sequential download attempts of the same file (i.e. nothing is cached to speed up the next try; there's the same lag on every download attempt). I tried to upload it (as *.mp4, then as *.zip) but the forum wouldn't allow those file types, so I attached it to the requested Tech Support upload email.
 
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