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Topic: «actual multiple monitor crash when reconnect with extension monitor » on forum: Technical Support   Views: 1695
 
kok wei lee
Registered user
 
 Posts: 2
Joined: 04/10/2024
Posted: 04/10/2024 23:53:08
 
 
 Actual multiple monitors - version 8.15
Windows 10 Pro 22H2
11th Gen Intel® Core™ i7-11800H @ 2.30GHz   2.30 GHz
64-bit operating system, x64-based processor

I always had experience windows explorer hang issue, system was always running at high usage, hanging & actual multiple monitor software.
Happened on both older & newer version actual multiple monitor software.

Step is below:
Step -1: Plug in extension monitor and start actual multiple monitor software, as shown below


Step-2 :  actual multiple monitor software is running, and unplug the extension monitor.  No problem happens.


Step-3 : Re-plug the extension monitor and while actual multiple monitor software was running
, then the issue hanging happening. All task at windows explorer was missing, system usage is super high, mouse is spinning at monitor.


 
Step-4 : After terminate 3 running services, the windows explorer was back to normal.  
 About actual multiple monitors
 actual multiple monitors
 actual multiple monitors


note:
i cann't attach image file for more explanation
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/23/2024 00:51:26
 
 
 Hello, Kok Wei Lee

I've replied to you in this topic.
 
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ramiro flores
Registered user
 
 Posts: 1
Joined: 06/21/2024
Posted: 06/21/2024 11:38:32
 
 
 i am also having this problem
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 06/26/2024 21:02:14
 
 
 Hello, Ramiro

Thank you for contacting us.

Is the situation in which the problem happens for you the same as Kok Wei Lee described it? Or it differs somehow? If it does then please describe the situation more detailed.

Please see whether disabling the option "Multi-monitor taskbars" or "Multi-monitor Task switcher" stops the problem (Actual Tools program configuration module > Multiple Monitors > Taskbar). Let us know what exactly option influences the problem for you.


Best regards.
 
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