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Topic: «taskbar sizes randomly reset » on forum: Technical Support   Views: 5514
 
Goodness
Registered user
 
 Posts: 7
Joined: 03/13/2020
Posted: 07/20/2021 02:43:20
 
 
 i set the taskbars to be vertical on all screens, then dragged them to be just large neough to show the full date.
but too often. the taskbars size is getting resized to the original minimum size which hides the date.
locking the taskbar did not prevent this from happening.
it happens at random events and not consistently (at restart, closing programs, etc.)
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 07/22/2021 02:04:35
 
 
 Hello, Goodness

Thank you for contacting us.

What our product you're running (name, version)?

Could you specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).

Does this problem happen only with Actual Tools program taskbars, not with standard Windows taskbars?

How often does this problem happen (for example three times a day etc.)?

Do you recall at what moment did this problem start? Did you use the program without this problem before?

Could you change the size of the taskbar as you want it to be, then restart the program and send us the program configuration using the Send to Tech Support tool (Actual Tools program configuration module > Tools > Configuration > Send to Tech Support). Add a link to this topic to the email.

Then send us another configuration the same way when the problem happens again.


Best regards.
 
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Goodness
Registered user
 
 Posts: 7
Joined: 03/13/2020
Posted: 07/24/2021 13:58:25
 
 
Quote
What our product you're running (name, version)?

_ Actual Multiple Monitors 8.14.5

Quote
Could you specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear

_ 19041.1083

Quote
Does this problem happen only with Actual Tools program taskbars, not with standard Windows taskbars?

_ standard W10 taskbar does not have such an issue

Quote
How often does this problem happen (for example three times a day etc.)?

_ every day

Quote
Do you recall at what moment did this problem start? Did you use the program without this problem before?

_ not sure at all

Quote
Could you change the size of the taskbar as you want it to be, then restart the program and send us the program configuration using the Send to Tech Support tool (Actual Tools program configuration module > Tools > Configuration > Send to Tech Support). Add a link to this topic to the email.
Then send us another configuration the same way when the problem happens again.

i created the first 1, but i will send it after the problem repeats so both files are included in the same email.  what is the email address?
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 07/29/2021 23:37:01
 
 
 Goodness,

Quote
i created the first 1, but i will send it after the problem repeats so both files are included in the same email.  what is the email address?
Send the configurations to support@actualtools.com.


Best regards.
 
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Goodness
Registered user
 
 Posts: 7
Joined: 03/13/2020
Posted: 11/02/2021 00:18:05
 
 
 anyhow that software has run its course.  the UI is so dated and uncomfortable , bugs go on.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/10/2021 19:01:35
 
 
 Goodness,

I was unable to find an email from you containing the configuration files. Have you sent them?

Quote
bugs go on
Have you encountered some other problems besides the problem with taskbar size? Could you describe them more detailed?
 
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