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Topic: «RDP, TeamViewer issues » on forum: Technical Support   Views: 5013
 
VTest _
Registered user
 
 Posts: 2
Joined: 09/13/2021
Posted: 09/13/2021 20:50:15
 
 
 Hi,
Tested both Minimizer and Windows Manger. Got some issues.
1. RDP minimized thumbnails windows on the screen both small and large contained extra white space at the top and left. So it looks like the image is shifted right and down.
2. Extra AltMin button cannot be placed on a teamviwer window with remote computer.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 09/14/2021 18:22:47
 
 
 Hello, VTest_

Thank you for contacting us.

Quote
1. RDP minimized thumbnails windows on the screen both small and large contained extra white space at the top and left
Are you talking about the space as on the attached screenshot? Do you mean thumbnails of other applications on your computer don't have this problem?


Quote
2. Extra AltMin button cannot be placed on a teamviwer window with remote computer.
As I can see the extra title buttons are added to the TeamViewer remote computer window. Are you sure Default Settings or particular specific settings are applied to the TeamViewer window and title buttons are enabled in them? Are Default Settings enabled in the configuration module of our software (Window Settings > Default Settings)?

Do you start TeamViewer with elevated rights (UAC dialogue usually appears in this case)?


Best regards.
 
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VTest _
Registered user
 
 Posts: 2
Joined: 09/13/2021
Posted: 09/14/2021 20:26:22
 
 
 Hi,
No UAC, disabled.
1. Depends on the app, noticed with RDP and also with on screen keyboard.

2. Noticed that with just TV. At least with RDP and explorer works.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 09/19/2021 04:55:17
 
 
 VTest _,

What are the values of the "Change the size of text..." option in the standard Windows display settings for each of your monitors?

Quote
2. Noticed that with just TV. At least with RDP and explorer works.
Do you refer to the second problem (2. Extra AltMin button cannot be placed...)?

Could you send us your Actual Window Manager configuration files using the Send to Tech Support tool (AWM configuration module > Tools > Configuration > Send to Tech Support)? Please add a link to this page to the email.


Best regards.
 
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