Background change - Forum «Technical Support»

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Topic: «Background change , Background change reverts to previous background after reboot » on forum: Technical Support

Randy Warren
Registered user

Posts: 2
Joined: 10/22/2010

Posted: 11/03/2019 05:43:53

I've been using a slide show for my background for several months on each monitor, using a separate folder for each. I've changed those folders to get new pictures but when I reboot my computer my backgrounds revert to the previous folders. I done this multiple times and tried other settings but to no avail - I still end up with my previous folders and photos.

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Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 11/13/2019 18:19:21

Hello, Randy

What our program you're running (name, version)?

Could you name the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The Window containing the build number will appear).

Have you tried to change any other settings in the program? Are they stored correctly after restart?

Do you have any desktop profiles in Actual Tools product's configuration module (Actual Tools program's configuration module > Multiple Monitors > Desktop Profiles)? Please make sure there is no desktop profile with "Start automatically" option enabled that has these "old" background slideshow settings.

Could you also send us your configuration files using the Send to Tech Support tool when the settings are adjusted correctly, before they revert to the old settings (Actual Tools program's configuration module > Tools > Configuration > Send to Tech Support)? Change the "To..." email adress to bogdan@actualtools.com and add a link to this topic to the email.

Best regards.

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