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Topic: «screen server not work » on forum: Technical Support   Views: 13056
 
Behzad Mohebali
Registered user
 
 Posts: 5
Joined: 10/25/2018
Posted: 10/25/2018 16:13:15
 
 
 Hi everyone
I recently encountered a problem with the screen saver section
This problem, of course, did not exist before
The problem is this happens after the screen server activates on both monitors after displaying 2 or 3 picture of the screen server is disabled.
Thank you for helping me
os: win 10 x64 build 1803
software: Actual Window Manager 8.13.2
The movie has a problem        https://ufile.io/a9gq8
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 10/30/2018 08:00:10
 
 
 Hello, Behzad

Thank you for the video.

Quote
The problem is this happens after the screen server activates on both monitors after displaying 2 or 3 picture of the screen server is disabled.
Does this problem happen if you use the "Individual screen saver..." feature of AWM, but other screen savers instead of Photos, for example Ribbons or 3D text?

Have you tried to use the standard Windows screen saver feature? Select Current Windows screen saver option in the configuration module of AWM, press Apply, then go to the standard Windows 10 screen saver settings and try to set Photos and some other screen savers. Does the problem persist in this case, when AWM is running? Without AWM running?


Best regards.
 
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Behzad M
Registered user
 
 Posts: 5
Joined: 10/25/2018
Posted: 10/30/2018 16:23:47
 
 
 hello
The Windows screen server works well and has no problems
Even when AMW is Running
but
screen server on AWM
In other situations, this is a problem (3D Text or Bubbles)
Thanks for your follow up
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/02/2018 01:09:48
 
 
 Behzad,

Quote
screen server on AWM
In other situations, this is a problem (3D Text or Bubbles)
Do you mean the problem also persists with 3D Text and Bubbles screen savers?

Is the time after which screen saver stops always the same – around 10 seconds?

Does the problem appear exactly the same way whether you start screen saver manually using the Preview button or screen saver starts automatically?

Quote
I recently encountered a problem with the screen saver section
This problem, of course, did not exist before
Can you recall any special events/actions in the system around that time, for example Windows update, or Actual Window Manager update or drivers update?

Do you mean there was no such problem in previous version of Actual Window Manager?

Could you name the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).


Best regards.
 
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Behzad M
Registered user
 
 Posts: 5
Joined: 10/25/2018
Posted: 11/02/2018 02:57:02
 
 
 hi
Quote
Do you mean the problem also persists with 3D Text and Bubbles screen savers?
yes, There is a problem with everyone
Is the time after which screen saver stops always the same – around 10 seconds?
It stops after 2 or 3 seconds
Quote
Does the problem appear exactly the same way whether you start screen saver manually using the Preview button or screen saver starts automatically?
The same problem remains the same automatically
Can you recall any special events/actions in the system around that time, for example Windows update, or Actual Window Manager update or drivers update?
I'm not very sure
But I've updated Windows many times that might be relevant to this problem
Quote
Do you mean there was no such problem in previous version of Actual Window Manager?
no,There was no problem with this version before
Could you name the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).
win 10 x64 build 1803 (17134.345)
thank's
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/02/2018 03:15:46
 
 
 Behzad,

Quote
It stops after 2 or 3 seconds
Quote
The same problem remains the same automatically
So, does the problem persist when you click the Preview button (as shown in the video you've sent)? In the video I can see the screensaver stops after around 10 seconds.


Best regards.
 
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Behzad M
Registered user
 
 Posts: 5
Joined: 10/25/2018
Posted: 11/02/2018 16:45:12
 
 
 hi
yes, There is still a problem
Whether during Preview or when it's done automatically - The problem is repeated
thank's
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/06/2018 13:34:35
 
 
 Behzad,

Could you also see whether the same screen savers work with the "Single screen saver over entire desktop" option (Actual Window Manager configuration module > Multiple Monitors > Screen Saver > Single screen saver over entire desktop)?

Could you see whether the AWM's own screen saver "Slideshow on each monitor" works?

Best regards.
 
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Behzad M
Registered user
 
 Posts: 5
Joined: 10/25/2018
Posted: 11/06/2018 23:45:43
 
 
 Hi
thanks for your answer
In both cases you said, there is still the same problem
Thank's
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 11/07/2018 20:09:19
 
 
 Behzad,

Could you see whether the ScreensaverLoader64.exe is in the installation folder of Actual Window Manager (by default it's C:\Program Files (x86)\Actual Window Manager)?

Could you send us a screenshot of the About window of Actual Window Manager (AWM configuration module > Tools > Help > About)? You can send it to uninstall@actualtools.com but please add a link to this topic to the email.

Could you also send us your AWM configuration files using the Send to Tech Support tool (AWM configuration module > Tools > Configuration > Send to Tech Support)? Also add a link to this topic to the email.


Best regards.
 
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