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Topic: «Issue with Actual Multiple Monitor 8.8.3 » on forum: Technical Support   Views: 3370
 
Raj Islam
Registered user
 
 Posts: 2
Joined: 07/18/2016
Posted: 07/18/2016 06:03:49
 
 
 Hi,

I have got this actual multiple monitor for 3 months now and I really like the product but there are few things which are troubling me:

1. every couple of hours, I get a pop up blank window and title bar say "SelfService Main". I have no idea what is this for and why it is showing. I use my laptop at different meetings and it is annoying when it pops up in the middle of a presentation. Can someone please clarify how to get rid of this?

2. I use a tool called HyperSnapto take screenshot. Now, if I try to take a screenshot from my 2nd and 3rd monitor then it does not work properly and messes up my display. I need to use my 1st/default monitor to make it work. Any idea why?

3. If I hover my mouse on the second task bar and try to preview, then it does not work. This functionality only works on my default monitor task bar items.

4. For some of the apps when I open a new windows then I get a really small window and all the buttons are squeezed up into one basically and really hard to resize. Even though I always used the app in Maximised mode, it opens up minimised when I open it as a new window.

Not sure if I have managed to clarify myself here about what's happening to me with this app but feel free to ask any question for this. I really like this software and want to keep using it in future.

Thanks
 
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Alex Fadeyev
Administrator

Moderator
 
 Posts: 1436
Joined: 09/30/2005
Posted: 07/18/2016 16:42:46
 
 
 Raj,

Quote
When posting a bug report or requesting a help with any particular issue, please specify the following details:

*    name and version of the Actual Tools product that you have a problem with (e.g. Actual Multiple Monitors 8.1)
*    version of your Windows (XP, Vista, 7, 8, etc.)
*    edition of your Windows (32-bit or 64-bit)
*    name and version of the 3rd party program, in case you have a problem with some particular software (e.g. Mozilla Firefox 22.0)
Thanks!
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 07/18/2016 21:03:06
 
 
 Raj,

Could you also provide a step-by-step description of how to reproduce the issue with HyperSnap?

Quote
For some of the apps when I open a new windows then I get a really small window
What applications have you noticed this problem with? Do you have specific settings for these applications?

Could you send us your configuration files using the Send to Tech Support tool (Configuration module > Tools > Configuration > Send to Tech Support)? Please add a link to this topic  the email.

Best regards.
 
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Raj Islam
Registered user
 
 Posts: 2
Joined: 07/18/2016
Posted: 07/20/2016 03:49:07
 
 
 Thanks for your reply.

Actual Multiple Monitor v8.8.3

Windows 7 Professional 64-bit.

Hypersnap version 7.29.07

Window size problem with all the apps like Microsoft Office 2010, Chrome, IE 11 etc

Regards to HyperSnap issue, I will get back to later on that as I am travelling and I don't have enough time to provide an step by step now.

Also, I will send the config file soon.

Thanks
Raj
 
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