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Topic: «disappearing windows on host during remote desktop or logmein » on forum: Technical Support   Views: 6745
 
Rick Starck
Registered user
 
 Posts: 1
Joined: 07/16/2007
Posted: 07/25/2007 11:34:15
 
 
 i have disappearing windows on host computer during remote access with either remote desktop or logmein IT Reach, while using latest AWM on host.  it seems to happen to at least: most windows soon after i start using them.  this happens on all 6 of my computers.  this has been happening in many previous AWM versions as well.  i'm using up to date win xp pro with latest versions of remote desktop and logmein IT Reach.  here is example:
1 remotely connect to host using logmein IT Reach.
2 verify awm is running in the sys tray
3 try to open outlook or ie or other and in seconds the window(s) vanishes

4 to see what running program may be affecting this, i close awm
5 try opening outlook or other
6 outlook or other doesn't vanish and problem is solved by keeping awm closed.

is this a known problem and what is my solution?  i remotely connect to my computers most of the time so if this is not fixable i will have to start refund process.  thanks, rick
 
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Michael Rezvanov
Administrator
-retired-
 
 Posts: 387
Joined: 01/31/2007
Posted: 07/26/2007 03:02:10
 
 
 Hello Rick,

Thanks for your report.

Could you please send us your configuration for us to reproduce the situation? To do this, please: open Configuration module->File->Send Configuration->Send to the Tech Support.

Thanks in advance.
 
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