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Topic: «Excluded Program Window Not Showing on Actual Tools Exclusions List , Window excluded but not showing on Actual Tools exclusions list. » on forum: Technical Support   Views: 2458
 
Ray Mattera
Registered user
 
 Posts: 3
Joined: 05/05/2015
Posted: 05/07/2015 02:42:33
 
 
 Particulars: ACTUAL TOOLS SUITE 8.3. ISSUE: WINDOW SETTINGS/EXCLUSIONS (transparency issue), OS: WINDOWS 8.1 64bit, fully updated. Issue occurred in Quickbooks Pro 2015 R6_139, but the problem is now with ACTUALS TOOLS itself.

I just purchased Actual Tools Suite 8.3. In the course of using it, I discovered an issue with one of my programs (Quickbooks Pro 2015). For some reason, when I clicked on the Edit menu and sel ected Preferences in this program, rather than my preferences appearing, the window would go TRANSPARENT from Actual Tools. I wanted to disable Actual Tools for my program window temporarily to access my preferences, so to do so I used the Actual Tools' Windows Settings, Sel ect Window from List Crosshair function to disable the window. This solved my problem and did away with transparency enabling when I used my menu option in my program, but then, when I went to my Exclusions list, I found no entry for the program. I wanted to remove this program from the exclusion list to see if later I could configure Actual Tools to work around the issue I had encountered. I then noticed that Actual Tools states ONLY to use the Sel ect Window fr om List Crosshair feature AFTER you create a new window rule. Unfortunately, being a new user, I did this before I created a new window rule. Now my program is not on my exclusions list, and I can see no way to remove it fr om exclusions. I examined the Actual Tools INI files, but couldn't find anything there to remove the program as an exclusion. Short of removing and reinstalling Actual Tools (I've put a lot of work into configuring it) does anyone have a suggestion for how to remove a program fr om Exclusions that is not on the Exclusions list? Thanks for any suggestions.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 05/07/2015 11:33:06
 
 
 Hello Ray,

Thanks for the post.

Please send us your configuration files (Actual Window Manager -> Tools -> Configuration -> Send to Tech Support).
Could you also check what Window Settings are applied to the Preferences window? You could check it using the Log feature (AWM's tray icon context menu -> Show log window).
 
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Ray Mattera
Registered user
 
 Posts: 3
Joined: 05/05/2015
Posted: 05/08/2015 22:43:09
 
 
 Hello Vasiliy,

Thank you for your reply. After continuing to tinker with the program, I was able to solve my problem. I examined more closely the Window Settings / Exclusions list, and found an odd entry that I had passed over before. The Name section referred to one of my other programs (that's what threw me off), but then I observed that the path shown under Program was to Quickbooks. So I went ahead and deleted that entry.

I then went into Window Settings / Default Settings and disabled Transparency globally. I also went to Default Settings / Window Menu and disabled the Make Transparent action.

I think I may have restarted my system after that, but I don't recall. In any case, when I reloaded Quickbooks, my Modify Applied Settings, Stay On Top, and Roll Up window buttons had returned. Also my Windows Menu options were back: Manage Window Settings, Snap, etc., minus, of course, Make Transparent. I was then able to select Edit/Preferences in Quickbooks and it worked correctly.

It's unfortunate that I can't use Transparency, because it was useful to me in other programs, but I can live with that. The other functions I mentioned above are far more important to me for managing my Windows work environment.

Thank you again for replying.
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 05/13/2015 13:20:44
 
 
 Hello Ray,

Did you try to add the Preferences window (with all window criteria [Window class, Window caption and Program] enabled and adjusted) to the Exclusions list of Actual Window Manager again after deleting the entry from Window Settings?
 
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