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Topic: «AWM 8.1.1 - Bug - DigitalPersona CPU Eater » on forum: Technical Support   Views: 3863
 
intika
Registered user
 
 Posts: 14
Joined: 08/22/2012
Posted: 02/16/2014 15:15:46
 
 
 Hello

System : Win 8.1
Application : Actual Window Manager 8.1.1

When running AWM "digital persona" dpagent.exe become a cpu eater, even when AWM is paused ! dpagent.exe is added to exclude list but it change nothing
issue with v8.1.1

the version v8.1 don't have the issue, i am using it instead of v8.1.1 that make dpagent.exe going crazy with cpu

apparently coming from ActualWindowManagerShellCenter.exe

Please check

Thanks
 
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Alexander Salnikov
Administrator
-retired-
 
 Posts: 235
Joined: 07/17/2013
Posted: 03/04/2014 13:36:15
 
 
 Good day,

Could you please give us the link to download the "digital persona",since I failed to find the right one.
Also,could you please mention the version of digital persona you are/were using?

Any questions?Mail to support@actualtools.com!
 
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intika
Registered user
 
 Posts: 14
Joined: 08/22/2012
Posted: 03/09/2014 03:34:27
 
 
 Hi...

i don't know it you could install digital persona without a fingerprint scanner

AWM v8.1.2 is also affected

i use Digital Persona v4.11.3825 available at hp support website

i uploaded it to
aliappz8.free.fr/tmp/DigitalPersona.Personal.4.0.0.rar

Any way, issue introduced with v8.1.1 the version v8.1 don't have the issue
the responsible is ActualWindowManagerShellCenter.exe

Thanks
 
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Alexander Salnikov
Administrator
-retired-
 
 Posts: 235
Joined: 07/17/2013
Posted: 03/20/2014 21:06:34
 
 
 Hello,

Thank you for uploading program.
I tried to test your issue but the program seemed to work correctly,without being a CPU eater.
Could you please go to Tools-Configuration-Send to Tech Support and fill the form

Any questions?Mail to support@actualtools.com!
 
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