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Topic: «Move to Monitor Issue » on forum: Technical Support   Views: 3015
 
Troy Lampley
Registered user
 
 Posts: 4
Joined: 11/28/2013
Posted: 11/28/2013 06:22:38
 
 
 Environment = Dell Precision M4800 w/32GB RAM, Win7 64 bit SP1, AMM v8.0.3

With some windows the "Move to Monitor" button works flawlessly.  In other windows it only works when you click on a very small set of pixels on the "Move to Monitor" button.  For example, SQL Server Management Studio v2008 R2, when you mouse hover over the "Move to Monitor" button, the button lights up as it should but will not respond to a mouse click.  You must position the mouse on the very bottom row of pixels on the button in order for the button to respond to a mouse click.

I have also noticed that the AMM buttons disappear entirely on my Outlook window.  The buttons appear just fine when starting Outlook but a few minutes later have disappeared.

I am transitioning to a new laptop so this is a fresh install of AMM v8.0.3, not upgraded from a previous version.  Pretty frustrating considering that I just bought 8 licenses of AMM today for myself and my team.

Thanks in advance for the help.

Troy
 
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Alexander Salnikov
Administrator
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 Posts: 235
Joined: 07/17/2013
Posted: 11/28/2013 23:23:10
 
 
 Good day Troy,

We have a new beta version released.( http://actualtools.com/beta/ )
Could you please download it and test if the issue persists?

Any questions?Mail to support@actualtools.com!
 
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Troy Lampley
Registered user
 
 Posts: 4
Joined: 11/28/2013
Posted: 12/02/2013 22:17:45
 
 
 Thanks very much Alexander.  Unfortunately the beta version did not fix the issue.  I tested immediately after installing and then tested after a clean reboot of my pc.  Let me know how you would like to proceed.

Troy
 
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Troy Lampley
Registered user
 
 Posts: 4
Joined: 11/28/2013
Posted: 12/06/2013 04:38:10
 
 
 Any update on this issue?  Are you able to replicate the problem?

Thanks,

Troy
 
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Alexander Salnikov
Administrator
-retired-
 
 Posts: 235
Joined: 07/17/2013
Posted: 12/06/2013 13:21:52
 
 
 Good day Troy,

Sorry for the delay with reply.
Could you please send me configurations via Send to Tech Support tool (Tools-Configuration-Send to Tech Support)

Any questions?Mail to support@actualtools.com!
 
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Troy Lampley
Registered user
 
 Posts: 4
Joined: 11/28/2013
Posted: 12/06/2013 23:16:04
 
 
 Thanks Alexander.  I sent the configurations a few minutes ago.  Let me know what further information I can provide.

Troy
 
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