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Topic: «AMM silently crashes » on forum: Technical Support   Views: 9022
 
Maxim Lysak
Registered user
 
 Posts: 2
Joined: 07/06/2013
Posted: 07/06/2013 21:35:57
 
 
 Hello, I was using Actual Multiple Monitors on my Windows 7 for quite a while, and I like it very much, but apparently I cannot start it anymore.
When I start AMM I see second system bar appear on my secondary monitor, and after 1 second it disappears, AMM application silently crashes without any error messages whatsoever.
I tried to reboot, turn machine off and on, uninstall and reinstall AMM - nothing helped.

I don't know how to fix this? Any hints are appreciated.
 
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Maxim Lysak
Registered user
 
 Posts: 2
Joined: 07/06/2013
Posted: 07/09/2013 05:22:23
 
 
 Aparently it was new NVidia driver (320.49) which made AMM to crash, I moved to older drvier (320.18) and not it works fine.
Can you please make AMM compatible with new NVidia drivers?
 
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Pim Joosten
Resident
 
 Posts: 549
Joined: 11/11/2010
Posted: 07/09/2013 14:13:45
 
 
 Hello Maxim,

That latest beta includes a fix for this issue. I do not use Nvidia drivers, so I cannot personally confirm the issue is solved in this version, but the description mentions the fix.You may want to try this beta. Be however warned that because it is a beta you may encounter other issues. The alternative is to wait until the new regular version is released.

Best regards.
 
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Alex Fadeyev
Administrator

Moderator
 
 Posts: 1436
Joined: 09/30/2005
Posted: 07/09/2013 19:59:46
 
 
 Pim, thank you for your help. I have got two confirmations that the issue was fixed from the users who complained about it.
 
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damien thomson
Registered user
 
 Posts: 2
Joined: 08/27/2013
Posted: 08/27/2013 23:25:04
 
 
 Hello

I have the same problem.
I have tried version 8 beta and the final version. Still the same issue.
win 7 64 bit
ati radeon HD7770
3 screens
Graphics drivers all up to date

Please help

I have tried running in compatibility mode for all windows versions, tried running as admin.
Nothing works

Version 3.2.1 works but it causes the one screen to flicker
 
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Alexander Salnikov
Administrator
-retired-
 
 Posts: 235
Joined: 07/17/2013
Posted: 08/28/2013 12:16:15
 
 
 Hello Damien,

Could you please go to Configuration window, then Tools, Configuration, Send to Tech Support, and fill the form, for the further investigation.

Any questions?Mail to support@actualtools.com!
 
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damien thomson
Registered user
 
 Posts: 2
Joined: 08/27/2013
Posted: 08/28/2013 12:57:44
 
 
 I dont think I can do that as the program wont run :/
 
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Alexander Salnikov
Administrator
-retired-
 
 Posts: 235
Joined: 07/17/2013
Posted: 08/28/2013 15:19:42
 
 
 Ok.Lets do it in other way.
Go to %AppData%\Actual Tools and send me the folder with the name of the product.
Also specify please what product (name and ver.) are you using

Any questions?Mail to support@actualtools.com!
 
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