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Topic: «AWM 7.x Configuration Console crashes » on forum: Technical Support   Views: 4295
 
Dennis T.
Registered user
 
 Posts: 4
Joined: 09/12/2012
Posted: 09/12/2012 02:01:19
 
 
 Since a few days it seems that the configuration console of AWM 7.x crashes when I try to start it.
After a look in the process tree I saw that the process starts, but terminates after about one second without any message.

I already tried to reinstall the program (all 7.x versions). Also with eliminating all global/personal settings files and registry entries. Nothing happens!

OS Details: Windows XP Prof. SP 3 (x86)
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 09/20/2012 04:09:29
 
 
 Hello Dennis T.

What exactly settings were eliminated?

Try to delete all .ini files in the installation folder.

Best regards.
 
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Dennis T.
Registered user
 
 Posts: 4
Joined: 09/12/2012
Posted: 04/24/2013 00:44:11
 
 
 Now, I tried it again with AIM v7.5.1.
Therefore, I eliminated the whole content of directory "%APPDATA%\Actual Tools\Actual Window Manager".

But the problem with the configuration console still exists.
AIM itself is running without problems, but only with default settings.
 
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Vasiliy Ivachev
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 Posts: 2073
Joined: 11/09/2010
Posted: 04/25/2013 03:17:34
 
 
 Hello Dennis,

Did you delete all .ini files from the C:\Program Files\Actual Window Manager\ directory?

Best regards.
 
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Dennis T.
Registered user
 
 Posts: 4
Joined: 09/12/2012
Posted: 04/25/2013 03:50:23
 
 
 The system was installed from scratch (WinXP Prof. SP3).
So, there was no previous installation of AWM.

To be sure I made no mistake, I reinstalled the current ver sion (AWM 7.5.1) again and removed everything (config files, install dir, registry entries) mentioned above.
But its still not working.

I think log messages would be helpful, because I didn't get any error message.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 04/25/2013 04:59:19
 
 
 Dennis,

Are you able to start the configuration module via C:\Program Files\Actual Window Manager\ActualWindowManagerConfig.exe with Actual Window Manager unloaded?

Best regards.
 
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Dennis T.
Registered user
 
 Posts: 4
Joined: 09/12/2012
Posted: 04/25/2013 05:03:26
 
 
 No, it's also not starting.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 04/25/2013 05:17:21
 
 
 Dennis,

Could you send me (support@actualtools.com) an archive with the %APPDATA%\Actual Tools\Actual Window Manager\ directory?

Best regards.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 05/17/2013 18:39:57
 
 
 Hello Dennis

I was unable to reproduce the issue.

Have you deleted the registry entries both from the HKEY_CURRENT_USER\Software\Actual Tools\Actual Window Manager and from the HKEY_LOCAL_MACHINE\SOFTWARE\Actual Tools\Actual Window Manager branches?

Best regards.
 
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