AMM 4.0 Freezes WIN7 X64 Radeon 7970 - Forum «Technical Support»

Home
Products
Download
Order
News
- Latest news
- Newsletter
Support
- FAQ
- How to Upgrade
- Restore License Key
- Online Demos
- Online User Manual
- Forums
- Announcements
- General
- Feature Requests
- Technical Support
- Tips and Tricks
- Beta Testing
- Feedback Form
- Beta Testing Section
Resources
Company
- About Us
- Contact Us
- Privacy
- Our Clients
- Press Center
- Press Releases
- In The News
- Reviewer's Guide
- Logos and Screenshots
- Publishing-friendly Graphics

Forums list

New topics

Topics list

Help

Topic: «AMM 4.0 Freezes WIN7 X64 Radeon 7970 » on forum: Technical Support

Florian Rahm
Registered user

Posts: 19
Joined: 04/10/2012

Posted: 04/10/2012 02:38:12

Hello,

since I'm using AMM 4.0 my pc freezes complete.
I leave my pc for 3 hours, when I'm back nothing happens anymore. Just three black screens.
Ned to restart with the restart / powerbutton.

If I disable AMM 4.0 everything is fine for days.

Second problem is, that my 3 monitors everytime I deactivate and active AMM are scrambled.
Monitor Nr. one is not in the middle anymore, second is on the left third is on the right side.
Everytime the layouting differs from the layout in windows 7 system control.

This is a real problem.

WIN 7 X64 SP1
HD 7970, newest drivers
3 Monitors Dell 2411 1920x1200

Top

Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 04/12/2012 05:03:43

Hello Florian,

Thanks for the post.

Quote
since I'm using AMM 4.0 my pc freezes complete. I leave my pc for 3 hours, when I'm back nothing happens anymore. Just three black screens. Ned to restart with the restart / powerbutton. If I disable AMM 4.0 everything is fine for days.

- Are you able to reproduce this? What exactly version of drivers are you running?

Quote
Second problem is, that my 3 monitors everytime I deactivate and active AMM are scrambled. Monitor Nr. one is not in the middle anymore, second is on the left third is on the right side. Everytime the layouting differs from the layout in windows 7 system control.

- We are trying to fix this.

Best regards.

Top

Florian Rahm
Registered user

Posts: 19
Joined: 04/10/2012

Posted: 04/12/2012 06:36:59

Hello Vasiliy,

I'm using the 12.3 drivers. Newest one.
Problem will occour every time i leave my pc alone for some hours.
There will be no entry in system log about the freeze.

Thanks
Florian.

Top

Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 04/15/2012 23:55:55

Hello Florian.

Is your screen saver enabled? And if it is, which way do you control it - with standart Windows options or using our product?

Please make a following screenshot. Enter the Windows Task Manager and then open the "Processes" tab. Add following columns: "Handles", "Threads", "USER Objects" and "GDI Objects" (View -> Select Columns). Leave your PC, just like you leave it before the problem occurs, and make the screenshot of Windows Task Manager with the "Processes" tab opened and the columns added (after about 1-2 hours, but of course before your PC freezes). And send it to support@actualtools.com.

Please send us your configuration files using the "Send to Tech Support" tool.

Best regards.

Top

Florian Rahm
Registered user

Posts: 19
Joined: 04/10/2012

Posted: 04/17/2012 00:36:34

Hello Bogdan,

Screensaver is disabled. I send the configuration files to you one minute ago. Tonight I will leave the taskmanager with suggestet settings.

Thanks