Configure menu won't open - Forum «Technical Support»

Home
Products
Download
Order
News
- Latest news
- Newsletter
Support
- FAQ
- How to Upgrade
- Restore License Key
- Online Demos
- Online User Manual
- Forums
- Announcements
- General
- Feature Requests
- Technical Support
- Tips and Tricks
- Beta Testing
- Feedback Form
- Beta Testing Section
Resources
Company
- About Us
- Contact Us
- Privacy
- Our Clients
- Press Center
- Press Releases
- In The News
- Reviewer's Guide
- Logos and Screenshots
- Publishing-friendly Graphics

Forums list

New topics

Topics list

Help

Topic: «Configure menu won't open » on forum: Technical Support

Mark Huang
Registered user

Posts: 1
Joined: 11/02/2012

Posted: 11/02/2012 18:28:52

I'm currently using Actual Multiple Monitors 4.2, and for no apparent reason I can no longer open the configure menu. I've tried reinstalling, but this has had no effect. The taskbars on my other screens are still there, and I am still able to right click the icon in system tray, but can't open anything to do with the configure menu. Any help would be greatly appreciated.

Top

Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 11/06/2012 01:13:32

Hello Mark.

Have you tried to launch the Configuration Window from the Windows Start menu?

Does the system tray context menu appears? Try to select the Stop item and then open the configuration window.

Try to exit Actual Multiple Monitors and launch the Configuration Window from the Windows Start menu.

Best regards.

Top

Dieter Ernst
Registered user

Posts: 1
Joined: 11/22/2012

Posted: 11/22/2012 07:36:07

Hello Bogdan,

I have the same problem an I tried to open the configuration window like you posted.
But it doesn't work.

Is it a problem with Windows (I'm using Win 7 Pro 64bit)?

Yours Dieter

Top

Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 11/22/2012 20:40:29

Hello gentlemen.

Try to launch the configuration window with "clean" settings: enter %appdata% into Windows explorer address bar and move to \Actual Tools\Actual Multiple Monitors. Make a copy of the configuration files from this folder in other one (to make a backup) and delete them. Then try to launch the configuration window.

If it will be opened, then replace the configuration files with your old files one by one, to find what exactly file causes the problem.

Best regards.

Top

User(s) reading this topic

Number of guests: 2, registered members: 0, in total hidden: 0