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Topic: «Antivir finds a trojan in Actual Tools » on forum: Technical Support   Views: 10752
 
Timo Gockel
Registered user
 
 Posts: 6
Joined: 01/26/2008
Posted: 03/28/2009 05:09:54
 
 
 Antivir claims that ActualToolsConsoleHelper.exe and ConsoleHelper.dll is a TR/Hijacker.Gen. See the picture for details.

User added an image
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1436
Joined: 09/30/2005
Posted: 03/29/2009 04:20:54
 
 
 Timo,

Thank you for the notification. We have already contacted AntiVir technical support, and they have confirmed the "false positive" status of our helper programs. In the near future updates of AntiVir this will be fixed - it will stop considering our helper programs as malware. Let me cite our User Manual:

Quote
Some anti-viral or anti-adware suits may treat these files as dangerous and try to block/delete them. WE FULLY GUARANTEE THAT THESE FILES DON'T CONTAIN ANY HARMFUL CODE AND ARE 100% SAFE!
 
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Timo Gockel
Registered user
 
 Posts: 6
Joined: 01/26/2008
Posted: 04/10/2009 07:08:09
 
 
 Near future can be a real long time. It is more than two weeks now and AntiVir did not react. Actual Tools is still being recognized as a virus.

Can't you guys make a patch for Actual Tools so it is not recognized as a virus by Antivir any more?
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 04/14/2009 00:41:05
 
 
 Hi Timo,

Couldn't you specify what is our program you are using?

E-mail: support@actualtools.com
 
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