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Topic: «AMM 18.14.6.1 breaks Excel 2016 & QuickBooks » on forum: Technical Support   Views: 8924
 
Larry Hess
Registered user
 
 Posts: 56
Joined: 01/01/2012
Posted: 12/06/2021 04:03:29
 
 
 After installing AMM 18.14.6.1 2 features of 2 apps no longer work properly.

1) When I implement the Protect Worksheet feature of Excel 2016 the app freezes and has to be deleted with Windows Task Manager.

2) When I run the Backup to Local feature of QuickBooks Desktop Premier 2019 no longer work the app crashes and disappears.

These apps run properly using AMM 18.14.5

Larry Hess CPA
Albuquerque, NM USA
 
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Petr Vlacil
Advanced user
 
 Posts: 110
Joined: 03/09/2014
Posted: 12/06/2021 15:56:05
 
 
 I have similar issue in Office 2003 and adding WordArt. When I choose or edit any WordArt, Office not respond and then crash :-/ .
But only on my laptop, on computer not.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 12/08/2021 10:15:03
 
 
 Hi, everyone

Larry,

Quote
1) When I implement the Protect Worksheet feature of Excel 2016 the app freezes and has to be deleted with Windows Task Manager.
The problem has been confirmed. We'll try to fix it and will notify you when it's fixed. For now as workaround you can create an exclusion for the Protect Worksheet window. Open the Actual Multiple Monitors configuration module and navigate to Window Settings > Exclusions. Add a new exclusion (the green plus sign button) and specify "NUIDialog" (without quotes) as Window Class parameter and Excel.exe as Program parameter.

Quote
2) When I run the Backup to Local feature of QuickBooks Desktop Premier 2019 no longer work the app crashes and disappears.
I was unable to confirm this problem. Could you send us your AMM configuration files using the Send to Tech Support tool (AMM configuration module > Tools > Configuration > Send to Tech Support)? Add a link to this topic in the email.

Petr,

Quote
When I choose or edit any WordArt, Office not respond and then crash :-/
Do you mean this problem started in the latest version 8.14.6.1?


Best regards.
 
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Petr Vlacil
Advanced user
 
 Posts: 110
Joined: 03/09/2014
Posted: 12/08/2021 15:39:30
 
 
 Bogdan Polishchuk : I think yes. Maybe I have on another laptop installation file for previous version, so when I have time, I will try reinstall it and try again in older version.

Office start not responding when it shows this WordArt window:
User added an image
If this help, it doing Window class: bosa_sdm_Microsoft Office Word 11.0 . If I added to Exclusions, then it works again.
 
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Petr Vlacil
Advanced user
 
 Posts: 110
Joined: 03/09/2014
Posted: 12/09/2021 00:08:59
 
 
 So, I downgraded to Steam version 8.14.5 and WordArd works with this version. So the problem is in the 8.14.6.1 .
 
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Larry Hess
Registered user
 
 Posts: 56
Joined: 01/01/2012
Posted: 12/12/2021 02:23:06
 
 
 Petr, downgrading was also the solution to the issues I experienced.

Larry Hess CPA
Albuquerque, NM USA
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4080
Joined: 04/04/2012
Posted: 06/26/2022 05:31:35
 
 
 Hello, everyone

I'm glad to notify you that the subject issue where Excel froze when its particular windows were open has been fixed and the fix is available in the latest version 8.14.7 of Actual Window Manager, Actual Multiple Monitors and our other products as well.

You can update your program to the latest version (program's tray icon context menu > Info > Check for Updates) or download the latest version manually, install it and confirm the fix.

If you used the suggested workaround (exclusion for particular type of Excel windows) you can discard it in the latest version.

Petr, please let us know if the problem with WordArt window is fixed too.


Best regards.
 
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