Thunderbird Won't Start With AWM Running - Forum «Technical Support»

Home
Products
Download
Order
News
- Latest news
- Newsletter
Support
- FAQ
- How to Upgrade
- Restore License Key
- Online Demos
- Online User Manual
- Forums
- Announcements
- General
- Feature Requests
- Technical Support
- Tips and Tricks
- Beta Testing
- Feedback Form
- Beta Testing Section
Resources
Company
- About Us
- Contact Us
- Privacy
- Our Clients
- Press Center
- Press Releases
- In The News
- Reviewer's Guide
- Logos and Screenshots
- Publishing-friendly Graphics

Forums list

New topics

Topics list

Help

Topic: «Thunderbird Won't Start With AWM Running » on forum: Technical Support

The_Doktor
Registered user

Posts: 3
Joined: 12/24/2016

Posted: 12/24/2016 15:24:56

I'm a long time user of AWM & Mozilla Thunderbird, but started having a problem a while back. Currently running AWM 7.5.1 and Thunderbird 45.5.1, but problem started with previous version of Thunderbird. It goes like this:

If AWM is running, TB won't start. It takes a bit over 18MB of memory (uses ~135MB fully running) and just freezes there, no display and no crash. You can shut it dowm from task mamager and try again, but no success. If all AWM processes are stopped, it starts fine every time. If AWM is started after TB, both programs work fine, even AWM features on TB.

I have tried uninstalling TB, removing profile & all other features, and re-installing it. It will start once with AWM running, but not twice. reboots don't help. It will also start once (and only once) if profile is removed.

I have tried disabling all default & specific window rules in AWM, no help.
I don't use virtual desktops, desktop dividers, or mouse actions.
I have tried disabling hotkeys.
Basically, I have tried with AWM completely disabled but still running, TB still won't start

Any ideas what I should check? Running Windows 7 64 bit, Microsoft Security Essentials for AV. 8GB RAM with Q9450 CPU. System is stable & snappy. No random crashes or any signs of infection.

Thanks
Ed

Top

Bogdan Polishchuk
Administrator

Posts: 4080
Joined: 04/04/2012

Posted: 12/24/2016 22:31:25

Hello, Ed

Have you tried to add Thunderbird in the list of exclusions of Actual Window Manager?

Have you tried to add Actual Window Manager in the list of exclusions of Microsoft Security Essentials?

Are you able to temporarily disable Microsoft Security Essentials and see whether the problem persists?

Could you please temporarily install the latest version of AWM and see whether the problem persists?

Best regards.

Top

The_Doktor
Registered user

Posts: 3
Joined: 12/24/2016

Posted: 12/25/2016 15:21:57

I tried all your suggestions, nothing worked except installing the latest version of AWM. So, I gave 1 last try. Uninstalled AWM, removed any directories or registry entries related to AWM, then did a fresh install of v7.5.1. Problem was back without restoring my old config, so bad config ruled out.

Restored config, upgraded to latest version of AWM, paid my $30 for the license. All works perfect now. And it seems to me that it boots a bit faster now? Anyway, problem solved and I'm happy.

Thanks
Ed

Top

User(s) reading this topic

Number of guests: 2, registered members: 0, in total hidden: 0