actual multiple monitor crash when reconnect with extension monitor - Forum «Technical Support»

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Topic: «actual multiple monitor crash when reconnect with extension monitor » on forum: Technical Support

kok wei lee
Registered user

Posts: 2
Joined: 04/10/2024

Posted: 04/10/2024 23:53:08

Actual multiple monitors - version 8.15
Windows 10 Pro 22H2
11th Gen Intel® Core™ i7-11800H @ 2.30GHz 2.30 GHz
64-bit operating system, x64-based processor

I always had experience windows explorer hang issue, system was always running at high usage, hanging & actual multiple monitor software.
Happened on both older & newer version actual multiple monitor software.

Step is below:
Step -1: Plug in extension monitor and start actual multiple monitor software, as shown below

Step-2 : actual multiple monitor software is running, and unplug the extension monitor. No problem happens.

Step-3 : Re-plug the extension monitor and while actual multiple monitor software was running
, then the issue hanging happening. All task at windows explorer was missing, system usage is super high, mouse is spinning at monitor.

Step-4 : After terminate 3 running services, the windows explorer was back to normal.
 About actual multiple monitors
 actual multiple monitors
 actual multiple monitors

note:
i cann't attach image file for more explanation

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